Hotel is well situated on the Grand Via. Parking is ample.
Service is questionable. Breakfast is way over priced for the quality.
The biggest problem, however, is the room. The temperature in Bilbao was warm and the air conditioner was insufficient. Even after requesting, they keep turning off the air conditioner. Every time we leave the room. Given the air conditioner is poor, it never recovers from the buildup of heat. Even after calling the maintenance, they’re just acknowledge that their air conditioner is insufficient for the challenge.
The room itself needs maintenance and touchup. The wallpaper is peeling, the baseboard is rotted. The doors are chipped. having stayed at other NH hotels, I am surprised and how poorly this one has been maintained.