Always a pleaure staying here! Staff was very nice and professional. Rooms clean and the extras that can be added to the room are nice! Parking is easy and affordable. The views are stunning!!

Very spacious and clean room. Staff is very professional and clients oriented!

good service， the heating system is too old which makes lots of noise at quiet midnight

Very clean, nice view, friendly staff. Definitely recommend.

Really good food

Great location, very friendly & helpful staff, and most importantly a clean room! We’ll be back.

Great location and views from room. Clean rooms with basic amenities. Room was spacious with an outdoor balcony but room walls very thin.

Everything was excellent. I only wish they had a hot tub ! Location is amazing!!!

Great location on the water. however if it’s important to you make sure you don’t get a ground floor room facing a bush.

Fantastic hotel just out of the city centre. Room had a stunning view over the harbour, was clean and well maintained. Staff very helpful with a few amenities we’d forgotten. Didn’t try the gym or pool as spent our time out and about but strongly recommended for visitors to Victoria.

Enjoyed our stay!

Nice clean place with a great view and wonderful staff.

Beautifully situated, gorgeous gardens on the waterfront, kind and helpful staff and excellent food and service at Aura!

This is a clean well maintained hotel, the hotel staff and location is one of the best I've experienced

good location

This hotel is in an excellent location right on the harbor in Victoria. It is a beautiful property near many dining options. We enjoyed walking around the property and the areas nearby on the harbor. The kids really enjoyed the pool at this hotel, and the Aura restaurant onsite is very nice as well.

Great food and exceptional staff.

Great View, Excellent Experience!!

The hotel and location are lovely. When we arrived there were empty cars filling the entire arrival circle. We waited a few minutes to see if a valet would come out, no. So, we parked out front, leaving room for cars to get thru, to check in. We mentioned when we came in there was no valet, although there was a valet sitting there doing nothing. When I went out to get plate number, he walked up to the front desk and complained about where I had parked. My companion listened to the exchange. Again offering no assistance. When I came back I was told to move my vehicle before they would continue check in. Luckily one of the cars had left and I was able to move my car. How about you had one of the six other cars sitting out there empty move. Passive aggressive valet really. Extremely unprofessional. There are many other gorgeous hotels in the area with wonderful service. That is where we will go next time. Never here again.

Easy check-in. Friendly staff.