Took my girlfriend to victoria for the weekend for valentinesz The room had no hot water in the shower. really enjoyed a freezing shower in morning a “4 star” for $430 a night. toilet water ran non stop all night. we had a bigger better room at the strathcona for 120 a night WITH hot water. Won’t be back wouldn’t reccommend this place to anyone i don’t even like. could’ve had the whole weekend in vic without the sub par view of the torch on roof right below the window. Paid extra to upgrade the room even. I can’t imagine what i would’ve got if i didn’t. They wouldn’t offer any sort of compensation at all. The picture of the room i booked online were nothing like i paid for. Feeling like i was presented some false advertising while booking all for about $500. complete joke. Very dissapointed to say the least, quite upset i wasted this money. STAY AWAY.

The power outage affected our stay so we would have used more of the facilities.

The staff was courteous and room was pleasant. There was a power outage for almost a full day and for this reason I can't fully rate the hotel. We didn't get to try their restaurant (the menu looked fantastic) or the pool.

Super friendly and accommodating staff. Spotless room and amenities. Will be back.

Power outage, caused delays in check in, giant line up. Did not get into hotel until 6 pm. Enough time to get ready for dinner but disappointed that the hotel didn’t offer some type of compensation like a gift card to the coffee shop or restaurant.

The entrance is very nice, we stayed at the laurel wing, the older part, needs some updating. But glad we can bring our pet cat to stay with us.

Room was amazing

The location. The water front was amazing

We absolutely love staying here. It’s situated perfectly in the inner harbour - far enough to be a respite, but so close you can be downtown in a 15 min walk or even Fisherman’s Warf in 5 min, either way along the water’s edge. The hotel is spacious and bright, with local art everywhere, amazing rooms, and friendly and professional staff. Once again, we had a fantastic couple of days here. Recommend!

We have traveled to Victoria 3 times in the past year, this hotel was by far the most superior we have stayed at. The whole experience was excellent from staff,accommodations, location and atmosphere.

everyone was amazing there

Great location, friendly staff and comfortable beds.

Yes, room was clean, staff attentive, we enjoyed a great stay

The staff were very welcoming, the room was spotless and spacious with a lovely view over the inlet and no noise later in the evening. The cafe was great; did not try the restaurant this time. All in all a lovely place to stay for the one night we were in Victoria. Will use again.

Location was great. Hotel was very nice. But the room was very hot and the AC didn’t work

Great food in aura. Nice room and in a good area for walking.

Great staff clean space beautiful view and area to stay!

Yes.

Staff were amazing, super friendly, and helpful. It felt like they had known us for years. Our room was immaculate and housekeeping staff did an outstanding job. Right down to placing my grandson's favorite stuffy on his pillow. Facilities were well maintained and pool area was fully stocked with fresh towels, and pool toys for the little ones! A great family escape.

Everything was spot on