I was disappointed with my stay at this hotel. The room had an unpleasant smell when we arrived, which made the stay uncomfortable from the beginning. The carpet near the entrance of the room was worn out and uneven, creating both discomfort and a potential safety concern.
To make matters worse, the electricity went out during our stay, which was very inconvenient. When I spoke to the front desk about my concerns, the response was rude and unprofessional. Instead of apologizing or showing empathy, the staff member immediately asked if I wanted a discount.
I understand that issues can happen, but what matters is how they are handled. Unfortunately, the poor maintenance, unpleasant room conditions, power outage, and lack of customer service made this a disappointing experience. I hope the hotel addresses these problems to improve future guests' stays.