Very bad customer service in the front desk. After a very long day of traveling, we checked in did the process. The front desk agent is so rude and argued with us guests. I asked for her name as she is not wearing name tag and she said "why do I have to tell you my name?". But I got her name Sarah or something.

Very good

Hard to get a hold of front desk, called approximately 15 times before I got anywhere. Says the pool is open until 10 pm but apparently they put it into maintenance at 7:15. And won’t open in the morning either. I have kids and open pools are very important. I always check main hotel sites to make sure pools are not undergoing anything. Nothing was written on the main website.

Room was clean but older

Staff was good. Hot tub was broken but it was working the day before when we booked, but they did let us use a suite jacuzzi tub. Treadmill incline needs to be fixed and there was no remote for the tv in the fitness room. A fan and blinds in the window in the fitness room is needed as the window looks right over the hot tub. Breakfast was good except English muffins were moldy.

We got stuck in the elevator and it was not a good feeling! I understand from the staff the hotel has had problems in the past. So, we wondered why the elevator was making noises and your staff did not address the matter proactively.

Clean. Staff is friendly as well.

Suite was clean and comfortable. It was very warm all night however. We didn't like the sink outside the washroom without even a towel rack. Could I suggest handicap rails in the washroom. My husband is disabled and I have bad knees. Only talked to people at desk. Very courteous & friendly. Overall pleased with the accommodation.

Bathroom walls and the inside of the door needed to be washed. I tried three times to have a hot bath but the water never got warm enough. I don’t know if being on the third floor had anything to do with it.

Yes

Cleaner rooms. There’s was food or something on the bedroom wall and all over the bathroom door. Shower curtain way too small, so when showering water everywhere. Elevators made some interesting noises. We talked to a maintenance guy and he said they’re not safe but the hotel hasn’t spent to money to upgrade. Breakfast was ok

Fair

Very welcoming

very nice

Room was clean, staff were friendly. Would be nice to have glass coffee mugs in room along with bottles of water. Had to buy water at front desk for $2.50 a bottle. This should be supplied under the cost of the room, at least a couple bottles.

Nice staff, fare breakfast for the lower cost room, clean

Room was nice & a great size —. But very very hot when we got there & difficult to cool down - which is unusual for January!

Easy

Room was clean and staff were great

clean