Clean and modern

Not the best experience overall, but I will commend the cleanliness of the rooms and amenities. The downfall came with my experience and lack of direction with underground parking. No signage and a very unappealing unwelcome pathway from the basement to reception. A true hazard that could easily be kept clear and clean as to avoid any injuries. Poolside restaraunt and bar was nice, but had lack of towels available when I arrived. Staff were friendly and had moved me into a new room on request due to aircon unit not cooling enough for me. New room was great and then my experience improved. I understand the hotel is undergoing maintenance and refurbishments, but could do much better to improve.

Staff were amazing. Location great and beds very comfortable. Great buffet breakfast for $25. Main issue is the major renovations being undertaken. Pool area in particular very noisy. Guests should have been advised by management prior to arriving and offered discounted rates.

Good location to access the city. The breakfast was excellent good choice and fresh. Staff were helpful and friendly. Disappointed that there was little prior notification of the refurbishment work going on. The jack hammer noise during the day reverberated throughout the hotel, with no offer of any compensation to the guests

😊

It will be very nice when the the building works are done we still had a pleasant stay with no issues

Room was very nice, clean, quiet and bed very good for sleep.

From the Buffet Breakfast to the Mocktails, everything was spot on. Great stay, highly recommend.

Room clean staff friendly.

Great service very clean

Facilities a bit dated

Pool

Nice pool and facilities

Great stay as usual, friendly staff, clean rooms and chilled vibes by the pool - great way to start to the new year - thank you!

The food was terrible and they made substitutions without telling us first

The hotel was lovely, as was the swimming pool and breakfast. Lovely and clean and nice surroundings inside the hotel

Great hotel, very comfortable and nicely located for the short stay we had. Would recommend.

Noisy with renovations, rooms was ok, staff where very friendly/helpful

I was disappointed with the lack of support when my 14yo autistic daughter got electrocuted by the room hairdryer it blew all our power circuits which were fixed, yet only an apology was offered - sorry mam. I requested for burn cream as the shock blew out of hair dryer and burnt her arm near wrist. Apart from the cream and a sorry no offer to seek medical care until the next day when we were to fly out I asked for them to get a doctor as she was experiencing pain down her arm since the shock- which they couldn’t do they just offered to call me a taxi or ambulance so I could take her to the hospital. This should have been promptly done at the time of the incident not an afterthought when I was the one who requested it. I didn’t feel the follow up or lack of was adequate and level of support in this situation was poor. Good, attentive customer service is what separates excellence from average. Thank you I hope this feedback is taking constructively for future guests.

renovations going on.... but still full price ??