The location is excellent, and Valentin at reception was wonderful. All employees were very nice and helpful. Sadly, all else was disappointing.
The hotel does not have washcloths nor does it provide hair conditioner nor bar soap. The deep tub is dangerous for anyone with any difficulties and there are no grab bars to assist getting in or out (to use the shower). We tried to get a drink at the bar first night and although it was “open”, no one was there to serve. The second night we located an employee, who has many assignments, at the front desk talking with another employee. He politely went right to the bar to help us get a drink that night. Breakfast is disappointing in terms of selection and quality. Finally, the hotel is very outdated-not charming and old world, just old and rather ugly. The hotel is in dire need of a major redecoration project.