Worst experience at a hotel! Biggest issue: cleanliness and maintenance. The outdoor amenities are decent, the pool area and bar. It seems they’ve attempted to “renovate” the rooms, but didn’t quite succeed at it. The bathroom was gross, the refrigerator had black particles in the ice, and the pack and play/crib they brought was filthy all full of stains. We asked for a second one, and it was even worse. The cushion/mat had old urine stains, probably from prior children. We could most definitely not have our baby sleep in that crib!!! We decided to leave the hotel the same day we checked in. The front desk person agreed to issue a refund for the remaining nights and never did it. We’re still waiting on it, and when we reached out to Hotels.com about it, they are now saying that the hotel is refusing to give the refund! I don’t know how this hotel has good reviews. HORRIBLE!!! Don’t believe the good reviews. It’s a scam!