Great hotel great location. Staff were very helpful. The Italian Table restaurant attached to the hotel is excellent

Clean. My room was by the elevator and really noisy. Great restaurant! Great service.

No hot water during our stay and no compensation for it. My in-laws who stayed as well got $50 back for this and because we booked via Expedia we received nothing.

The hallway was so loud I barely slept. Luckily the hotel said they’d offer another night for free. Not sure I could do that again. We will see.

Comfortable as usual.

Nothing mentioned on the Expedia site about the pool being closed. This was a staycation and the pool/hottub usage was the only reason we booked. I even reached out to sandman to inform that we required a pet booking so we wouldn’t have to deal with that at check in. In my chat with a sandman agent I expressed that we were looking forward to our stay and using amenities like the pool. Nothing was mentioned at that time about the pool being closed. Very disappointed and will not be using sandman for any stays as this was to celebrate Valentine’s Day, eat and drink at the Italian table which is attached to the hotel. We cancelled our dinner reservations at that time as well. Customers do not like negative surprises.

Place is great i love staying here decent gym, good restaurant my favorite part is the garden in the middle with the hot tub its mighty chill. They have a big rock perfect for just hanging out.

The place is so run down! Tiny death trap elevators, you have to walk the length of the hotel to get to them from your room. Ot seemed like verything was from the 90s. Stains on the couch, stains on the coffee table with a sign explaining that it's been cleaned and the stains are permanent. The mattress had deep sags in it from overuse. The lighting was bright blue-white in the room and not relaxing at all. The TV sounded like a tin can, you can't use Netflix on the TV only basic cable. And the cherry on the cake, the reason we booked here was for the pool, which was closed until the end of the month!

Rooms and staff are fantastic, the only hotel I stay at in Lethbridge.

Such a lovely place to stay. Would definitely recommend this hotel.

Needs work, didn't feel very welcomed or accommodating at this hotel. There's much better hotels out there.

Check in wasn’t pleasant. The night manager was checking me in but he felt the need to have a conversation with another customer that was across the lobby while checking me in. He was previously helping that customer but continued conversing with him even though he was on the opposite side of the lobby - not even sure what exactly he was trying to say to him. He was very distracted and dismissive with me. Asked me for information I had already provided through the online partial check-in link they had sent via email. What was the point of filling that out when they’re just going to collect the same info at check-in? He provided no details on the hotel, such as dining or amenities available at the hotel. There was a sign next to the check in desk with a note about no running water the next day but he neglected to let me know anything about that either, Overall room was dated but it was passably clean. Not worth the extra cost per night as compared to other hotels in the city.

Room was nice however located right next to the elevator and could get noisy.

Place is definitely showing its age. Kids were absolutely disappointed there was no pool or hot tub. Closure was not indicated when I booked. Or I would not have booked! Found out on arrival. Staying at an active construction site was less than restful. Had to take visiting family elsewhere to relax. Very friendly staff but the accommodation…”signature”? That’s a stretch. Too bad. Had my first stay there 30yrs ago at the lodge. This trip was likely my last sadly.

Clean

Pool and hot tub closed upon check in. The only reason we booked here

Clean room and fast check in.

Staff were so friendly and rooms are very comfortable

Great stay but the wifi in the hotel wasn’t very good

Staff seemed really great. I did find food in my fridge and dry food as well in the cupboard. So I’m not sure how “cleaned” the room was. I talked to the front desk, they came and got the items. They were very good about it and came and got the items. The hotel is beautiful and the room was very nice.