My family loved the free games in the lobby along with the convenient location. Staff customer service and friendliness was top notch!

Staff was friendly. I didn’t pay for parking bc I don’t believe in paying for parking at any hotel. So parking on the street was fine. I get up early enough to beat the meter guard. I wish that they offered a real breakfast. It would really make a huge difference in customer experience.

Parking was safe and staff was friendly and helpful

The water was luke warm at best. I was shivering in the shower.

Didnt use the parking service. Used public transportatiin and that was easy and right out the door.

The hotel overall was a wonderful place to stay and Alex at the front desk helped with our special requests. My only complaint is their 3rd party answering service. They did not have correct information on the front desk contact number and their hours. They said check out time was 9am when it is actually 12pm. Also the email they gave me to the front desk was not correct.

Super friendly staff. Good location.

All good

Parking felt safe and secure

I booked this thinking it was a good deal and had a convenient location. However the price I booked was not the price I was charged. Upon checking out I was charge a long list of extra fees which hasn’t been included in the original price I booked at. They charge a 30 dollar a night amenities fee for s’mores, water bottles (which we never received), breakfast (which is bagels, muffins, light yogurt, bananas which are so green and tasteless that I thought they were plantains. Eggs only appeared the second day. Teabags were hard to come by. No cheeses at all although they list that. Not a good spread by any standards. The beds were very hard. The arcade had three pinball machines - two of which were out of order, miss Pac-Man and a few others. There were no microwaves in the room so you had to go down the hall for the shared microwaves for the floor. The ice machine in the lobby was a brick of ice so we couldn’t use it. Only one car charger in the parking garage was working so that isn’t something they should be advertising as a perk. The garage exit gate doesn’t work so you have to drive up the entrance gate at your own peril. After being charged an additional $150! dollars, this hotel wasn’t any cheaper than the better hotels in the area. Book if you likely will use the s’mores, arcade and rental bikes but if not you can get a better deal elsewhere. I was also supposed to get a $20 parking voucher but was charged full price.

It needs a good refresh and updating the $30 facilities fee is a scam just another way to get Customer’s money. There was no value for that $30 amenities. Not sure what those entitled I didn’t use any no coffee in the bedroom coffee with included continental was terrible hotel wasn’t very clean. Customer service was OK but definitely does not look as nice as the listing I would look elsewhere unless you’re on a tight budget, but you want something OK.

Clean room, helpful staff, great amenities. Enjoyed my brief stay.

Great friendly staff, clean rooms and the activities they have to do on site are a plus!

The room was clean. Loved the smores.

PARKING = BAIT + SWITCH. They OVERSELL their parking. If you go out, when you come back, you may not be able to park. They refund what you paid for it, but you're suddenly left trying to find another place to park your vehicle late at night. Several other guests returned from concerts, etc, and were faced with the same dilemma.

I stayed at this zags hotel Nov 3-6. Less than 8 channels. Gave me 2 Roku for my Tv and didn’t Work. Gave me a new room with no controllers and tv still didn’t work. Stains On chairs. Wall paper peeling in bathroom

Pretty ok. Great location, friendly staff, clean room with excellent bed and quiet view. Not a place to stay if you have allergies. Down pillow and ducts need cleaning. Toilet paper is the worst, so bring your own. Continental breakfast more limited than says on website. Website also claims you can order hot if you want. Should be you can order out. I will return, because of location, but will come prepared.

Great location. Easy walking distance to mass transit and downtown shops. Quiet room. Felt safe and secure. Easy parking. Would certainly consider staying again.

MY FAMILY AND I LOVED THIS PLACE!!!! They have so many things within the hotel to do, including toys and a play area for kids. Staff was amazing and the parking was extremely convenient. Will definitely stay again

We stayed here before my son left for Army. It was fine