I stayed at this hotel over the weekend. While the location was convenient and the room itself was comfortable, I had a disappointing experience regarding a personal item that went missing. I accidentally left behind a pair of shoes, and when I contacted the front desk shortly after checking out, I was told nothing had been turned in.
I understand that lost items are not always guaranteed to be recovered, but the lack of follow-up or accountability from staff was frustrating. I expected more effort or concern, especially since the shoes were left in the room—not in a public area.
Unfortunately, this experience has made me question the hotel’s lost and found procedures and overall guest care. I hope they take this seriously and improve how they handle guests’ personal belongings in the future.