The riverside setting is wonderful and design superb, but the hotel lets itself down with maintenence issues, and the enormous Coppa Club is beautiful but chaotic, serving food that can only be described as 'average' at that are definitely not, with friendly but poor service. I was part of a party booking a lot of rooms over different platforms, since the venue was near to a wedding we were attending.
Unfortunately, several had issues. My daughter's initial room featured a constant, throbbing vibration neither she nor I could tolerate (it's inappropriate to offer it). A friend turned on her basin tap and if fell off in her hand. Both were offered alternative rooms. Room service was negligible: we came back to a shabbily made bed and nothing else addressed, such as dirty cups, and our milk wasn't replenished so I had to ask for more.
Our room was great but there was no net behind the curtains so, since we were road-facing, we couldn't dress for the wedding in natural light. Other guests had nets. Some rooms offered free little pots of honey for guests. Ours didn't. It was odd.
The worst bit? Dinner took more that an hour to arrive for some people and was no more than adequate. Breakfast was even worse: burnt offerings at exhorbitant prices, coffee that arrived after I'd finished eating. Staff were charming but seemed in a consant state of confusion.
Despite all this, the hotel is almost perfect. But it needs to pull up its socks.
