We booked the family room with a cot to stay ahead of our early morning flight. I sent a message to the hotel several days prior to arrival checking there would be a cot but didn’t receive a reply. I called the day before requesting a cot and was told there would be one ready in the room. We arrived at 6pm and asked if the cot had been provided, we were told this would be brought to the room ‘right away’ we waited half an hour and no cot, I called the reception desk from the room and was told it would be there in 10 minutes. We waited the 10 minutes and still no cot. We went to reception and was told it had been taken to the wrong room. Finally we got the cot. I brought my own bedsheets for the cot as my daughter is sensitive to some washing powders, when I put the sheet on I noticed the mattress was stained. Aside from that, the hotel was nice, but difficult to get to on foot from the airport (especially with a pram).