Great place for a family trip. Love everything there the cozy room, bright balcony, beautiful lobby and the restaurant attached to it is very good too

Not Bad

Wasn’t notified the hot pool jets weren’t working. Wish I had known as it was the main reason I booked the hotel. There should have been a disclosure at the main reception or even a better rate.

Everything was excellent

Very unfriendly staff, got stuck in a basement room for some reason, and the lock to our door broke and we were out of our room until 11pm without any offer of compensation

Nous avons dû prendre un uber pour l'aller étant donné l'heure de notre arrivée et le retour de notre vol. Piur le retour, ce fût beaucoup plus simple. Nous avons opté pour une navette, qui a été moins dispendieuse.

Staff is courteous and polite. However our washroom toilet needs replacement.

I enjoyed my stay on the most part, however it was a bit noisy with kids running to the ice machine, I am gusssing, on the first night. The toilets are very low off the ground, however they functioned well. Parking was great, staff were great, the Keg was good offering breakfast buffet or menu and exceptional dinner dining. Candace at Red Earth is great at giving facials, pool was great too!

Fantast

Staff was friendly. Shuttle to Lake Louise Ski Resort was amazing.

Stunning hotel. Staff were friendly and professsional. The room was on the small side, but not an issue when all you're doing is sleeping in it. Well equipped and clean. Parking is brilliant, the underground car park was a good idea. Although if you have a bigger vehicle that won't fit you could struggle to find somehwere nearby. On site restaurant is exceptional. Other facilities there are good, didn't use the spa so can't comment on that.

Great place to stay

The hotel overall was clean however it’s in desperate need of an upgrade. I booked a loft suite and the wallpaper was peeling off the wall, the jetted tub looked gross and the room was hot even with no heat and both windows upstairs and downstairs open - it was snowing outside and cold. Staff was lovely

Pet friendly, our dog got a bed, water bowl, toy and treats!

Great staff and common areas. Rooms are a little dated and hallway noise is an issue

clean room very friendly staff excellent service

Our room was not cleaned properly prior to checking us in. The tub had dirt and hair in it, and the sink had toothpaste dried all over it. The sheets were not changed. After notifying front desk they sent someone up with a rag and cleaning spray who cleaned the tub/sink. They did nothing about the sheets.. We had to wait until the next morning to ask one of the cleaners to please change over the bedding. Front desk did not seemed concerned about this at all.we will not be staying at this location again.

Room furnishings are tired. No robes. Nice bathrooms. Checkin forgot to give us our restaurant voucher. Long walk to downtown.

Unfortjnatley

Terrible service, room with no window or view and no room service unless complaint is made