การให้คะแนนและบทวิจารณ์โดยรวม Residence Inn Detroit Livonia

Very nice area, quiet, conveniently close to the freeway. Only issue was the washing machine charger wasn't working properly, I ended up having to pay quarters, and a few hours later it still charged my credit card (twice). So I ended up paying 3x's the amount for my laundry. And the only other thing, by day 3 our room begin to have a strong marijuana smell. We don't smoke the stuff, so I let them know at the front desk. I like the Residence Inn hotels though, the rooms a spacious & it's family friendly.

I loved the little kitchenette and the full sized fridge was a huge plus

We found the conditions of the hotel were completely unacceptable and far below Marriott standards. Due to the limited availability in the area, I had no reasonable choice but to stay there. Here’s what I experienced during my stay: • No central air, only loud portable AC units that couldn’t be turned up due to excessive condensation • Electrical outlets throughout the room did not work, which was a serious issue as both my friend and I had to work remotely • Broken window shades, damaged lamp shades, and a kitchen in poor condition • The hotel’s entrance door to the side we were staying on didn’t latch properly, creating a security concern • Shower was not properly cleaned, with hair on the wall and dirt residue on the soap dispensers • Hallways and common areas were filthy, and the overall property was poorly maintained • Room was visibly dirty, requiring me to purchase cleaning supplies and cover the couch with a sheet Never again!

The staff was absolutely wonderful from the girls at the front to the custodians. The only complaint I have is the state of the room, needs updates. Light fixtures were cracked, tracks were rusted, sinks clogged, grease stains on the wallpaper. For that area of Livonia, you would expect it to be updated.

Very nice and quiet.

Clean. Air conditioning did not work and my room had a window unit. Room never got cooler than 78.

It was a nice experience staff was friendly

The area surrounding the property was the main attraction. The staff is friendly and professional. Also the breakfast was a good spread and presented well. This property had the potential to be great and you can tell it must have when it first opened. Now this property is old and needs a renovation. All the hallway walls and carpet are destroyed. It’s not a huge deal, but it’s not inviting and makes it look really run down. You can feel the springs in the bed when you lay down, and the walls and ceilings are dirty and you can tell they are not wiped down ever. Additionally loose floor tile and a shower curtain in one bathroom hanging on by a thread. We stay in the area often and until they undergo a refresh, there are better options available.

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Customer service

All of the drains were clogged and the wall in one room was vibrating and making a god awful noise. I repoted it and no one came.

The staff were so welcoming and helpful! I can't say enough good things about every staff member with whom I interacted. The room itself was very confortable and the kitchen well quipped. However, there were pink mildew stains in the drain, which was gross. Also, there were areas of the hotel, such as the hallways, that were very dirty and run-down. There was some sort of vent near door 3 that has no grate and looks like it hasn't been maintained. The parking lot is full of potholes, and the curbs are crumbling. Perhaps worst of all, the downstairs hallway reeked of marijuana, which is unacceptable.

Professional

Clean

The room was clean snd well stocked. Staff were pleasant and helpful. I did not like that you had to go outside to get to the lobby and breakfast area.

Breakfast

Quiet! Tired of screaming kids in hotels.

Great Staff!

Excellent service

I had surgery and my daughter and grandson had to stay in room and they were happy with their stay.