Great staff lovely hotel

Everything was fantastic

Beautiful stained glass and wood panelling, but décor in rooms tired and mould in the bathroom. Staff helpful and friendly.

all great apart from internet, I couldnt watc netflix in my room

A lovely setting, friendly staff, nice room, excellent prior communication and a lovely surprise in the room.

Cheap and cheerful room

Lovely hotel and Jewel on reception was so friendly and helpful.

Excellent reception team and in restaurant. Room very clean and comfortable.

Sink in ensuite not cleaned properly - toilet had flush problem - towel rail never hot so towels were always damp , breakfast not good, left most of it - staff nice though

The room was old and tired.I have stayed in most of the Macdonald group hotels and this was by far the worst. Reception area was fine. The staff were very nice.

Everything so warm and welcoming

Lovely place at a great price

Lovely staff, clean room although needs a little updating, dining room a bit cool and rooms hot, located in counrtyyside.

Nic quiet place

Nice rooms with comfortable beds.

Good location for Wigan, and nice grounds.

Very friendly and helpful staff

Room was big!

staff great

The only thing that was decent was the breakfast. Dated dark room located in a seperate building away from the hotel. The TV was rubbish hardly any channels worked. Spa not open.