Value for money vs other hotels on Polanco Famous architecture building with excellent facilities and friendly staff all over the hotel.

Es un hotel muy bien ubicado, el servicio y la atención del personal es excelente, las instalaciones están muy bien

Excellent

Buen servicio, limpieza, atención e instalaciones

The staff is amazing. The architecture is solid and beautiful. The pool and garden are glorious. I recommend staying at the Club level, totally worth it.

Excelente ubicación

Todo excelente

Nice hotel, centrally located in polanco close to restaurants and stores. I give the hotel 3 stars because the water in the shower took 15 minutes to heat up before a shower. The AC was extremely loud which didn’t make for a very relaxing sleep. Also, by day 4 before our check in, the bathroom had started smelling a little funky (urine smell). Thank goodness it was time to check out. Final morning at breakfast was also unnecessarily unpleasant. Staff ignored our call to pay and later came harassing us about not paying for breakfast. Overall a nice place to stay but could definitely use some improvement.

Estuvo bastante bien, la habitación en condiciones óptimas y la atención del personal muy bien.

ya se podrìa cambiar la alfombre

Me hospedo en este hotel 2-3 veces al año, me encanta las instalaciones, la ubicación y la atención del personal. Lo único con área de mejora, es la limpieza de las habitaciones, dejan mucho que desear así como las luces de la habitación, ya en 2 ocasiones hemos tenido fallas con algunas.

Conveniently located, at a walking distance from the best shops and restaurants, staff was extremely helpful and friendly.

This was our second time staying here. We absolutely love the hotel, the staff, and the location. I will say there was one incident with a staff person, but I won’t even go into the details here because everyone else made up for it. It’s fine. Maybe she was just having a bad day, but that is why I’m giving four instead of five stars. Great hotel, highly recommend and we will certainly be back.

Habitaciones limpias con una bonita vista, en general el hotel está en muy buenas condiciones, el personal muy amable y atento

Excelente servicio, atención siempre muy atentos para que pudiéramos disfrutar la estancia

Muy buena atención. Excelentes servicios.

Todo bien

El hotel cumple con todos los requisitos para recomendarlo ampliamente!

Excelente

Location is hard to beat. Gym is way too small - needs to be at least 3x larger. Bistro was bad food, poor service and expensive. Breakfast was excellent and exec suite meeting room well attended. Garden and main pool make this a standout property. New rooms don’t have plug-ins on both sides of bed - do okay if you are alone, not so good if you are two.