Great stay, fab beds and pool

While this facility had a lot of high level amenities like and Elemis spa, squash court etc, they fall far short of acceptable in basic room accommodations. We specifically made sure the hotel had Air conditioning before booking and when we arrived confirmed again because the lobby was so hot. Even so, they checked us into a room they KNEW the air conditioning wasn’t working (they had put a fan in the room). After a bit of back and forth and waiting for the room to “cool” they agreed to move us. Keep in mind there are NO PHONES in the rooms so no way to call the front desk… each communication had to be in person and wait for others at desk to finish. The room had NO ELECTRIC, much less USB OR C hookups at the head of the bed. The “king” bed was also two twins shoved together which isn’t a problem IF you put a topper on the mattresses which they did not…. So YET ANOTHER trip to the front desk (because remember no phones) to get an extension cord which we had to run across the room and up the middle of the bed because we had two CPAPS that needed electric. The door jam between bathroom and other areas was a piece of wood which was not flush. I ended up jamming my toe on it so much so it bruised and swelled. Carpet was worn and stained Fire alarm went off at around 5:45am so we got to listen to it scream until the finally turned it off. The stay was a disaster….

Lovely clean hotel with a nice atmosphere and staff were so helpful and pleasant!

The room was very clean and relaxing. Enjoyed the breakfast too.

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The staff on reception were especially helpful and friendly. The bed was comfortable and clean. The room was tired and in need of renovation particularly the bathroom and the window which had a large gap around it when closed. Be warned the hotel is on two floors with no lift so if you have lots of luggage it is hard work taking it up two flights of stairs. Otherwise you can leave your cases with reception. The breakfast was poor, cold and not much choice.

Easy parking , clean room good breakfast

The hotel feels tired and in need of refurbishment. The reception staff were very helpful and welcoming, which was a positive start to our stay. Unfortunately, the restaurant was disappointing. The food was acceptable, but the service was very slow. When we asked about the delay, we were simply told, “We’re busy,” which isn’t the level of customer service I’d expect. When it came time to pay, none of the card machines were working, which added to the frustration. The room also showed its age, with no plug sockets by the bedside, which is a basic convenience most guests now expect. Outside, the tables were covered with empty glasses and overflowing ashtrays, giving a poor impression. Behind the bar, there were numerous opened bottles left out, including rosé wine that should have been kept chilled. I also ordered a coffee, but the staff couldn’t even find a spoon. It’s disappointing to see how much this hotel has changed since my last visit three years ago. Sadly, based on this experience, I won’t be returning.

Rooms a bit tired

AC! As it was the hottest day of the year in June. Well until the following day, where it was still 31C at 9pm in Hampshire. Pool good, if a little small, I think I absorbed most of the water through my skin!

Great car charging

Very clean, comfortable bed, air conditioning in bedroom which was very much appreciated when temperature was in mid thirties Requested ground floor room and request was granted I visit three/four times a year as I have family living near to the hotel which is very convenient for me

Great overnight stay. Grandson loved the pool. Very busy hotel but coped well. Just a but tired, but only to be expected for the money paid.

Rooms, hotel communal areas very clean and tidy. Evening meal was great although the breakfast for such a large hotel was a little disappointing. Would expect far more choice and the quality could be improved. Hotel was very relaxing and nice and quiet overnight! Will definitely return!

Friendly welcome - good accommodation & facilities

Bed amazing, large & comfy, grandkids loved the pool, breakfast very good, parked for 2 days whilst on cruise £10 a day, staff lovely & polite, overall couldn't fault our overnight stay.

would not recommend

Property in general is looking a bit tired and in need of some modernisation and updating, bathroom wasnt the cleanest unfortunately with stains at the bottom of the toilet, shower gel bottles just left randomly in the bathroom and the area around the sink not great either. That being said the sauna, pool area were very nice and clean, view was ok although some dining guests could see into my room which wasnt great but slept well and felt refreshed so as a whole not too bad at all

Lovely warm helpful welcome. Room spacious, clean with everything you would normally expect. Bed comfortable. Lots of parking. Small but pleasant swimming pool. The ladies toilet behind reception has stunning lily of valley tiles and nice floor tiles - I really hope they dont update these and instead turn this area into an art deco showcase! Some areas of the hotel look like they need a refresh, but they arent bad. The only negative for me was that cooked breakfast items were all lukewarm which was surprising at 8am. The rest of the breakfast offered good choices for most preferences.

Really poor stay. Countless issues that shouldn’t happening in a 4 star hotel. - breakfast poor, bad hygiene, had to ask for tables to be cleaned (as did many other guests) Ham & cheese served with same spoon (food standards issues) - room had to repeatedly ask to be cleaned, 2nd time just dropped towels didn’t service anything or take old towels. - spa - changing rooms gross, flies in all showers, steam room not working. These are just the highlights. Wouldn’t recommend, def not worth the money. Will not go again.