There were positives and negatives to our stay. The public areas and bar area were welcoming, clean and well appointed. Staff were friendly and polite. While our room was clean and comfortable it was very much in need of a refurb. The bathroom was clean and functional but very tatty in places, especially the window area. Toiletries were provided, but as only product was a combined hand wash, body wash and shampoo they couldn’t be described as luxurious. Our main disappointment was when we were woken before 8am as workman were working on the unoccupied rooms along our corridor. This included removing the furniture into the corridor and taking up the carpets. We were not informed at check-in that the work was planned. The hotel is in a quiet area of Harrogate just 5 minutes walk into the town centre. Ample onsite parking although there is a £12/night charge.

Such an amazing hotel, we were so happy to be staying there, everybody was authentic, and real, and that made such a difference – God bless all those who work there and may they continue their amazing work

Amazing building & history but in need of TLC & staff attention.

Room was very clean and had everything we needed. Staff were very friendly and helpful. Breakfast was good and there was a variety of choice.

Inside the lift is disgusting sadly. 50 years ago I lived and worked at the old swan as a silver service waitress. You have downgraded the service so is now 4 star. That was disappointing to witness. Breakfast was also a let down. No meats, no porridge, black pudding tasteless, eggs over cooked, croissants cold. Sadly I have to say breakfast was only just 3 star. Before arrival I rang to arrange to extend one of my rooms for one night. Reception said they would arrange it when we got there. Spoke with reception day after arrival and was told they could not extend. That left us with trying to find another hotel for my daughter. Finally I was shocked to see myself sharing the lift with decorators with paint all over their clothes. When I worked there such a thing was unheard of as the staff lift is sufficient for co tractors and staff.

Freindly staff and the room was lovely and clean.

Everything was fine

Clean although there appeared to be some black mould in the bathroom. Room was spacious , could have been better lit. Staff were very polite and helpful. Breakfast was good value for the money.

It was a brilliant stay, just perfect!

Good value hotel, breakfast was very good. Rooms are a little dated but clean and comfortable. My only gripe would be that the room and everywhere in the hotel was too hot.

Excellent staff especially in the restaurant.

Hotel very nice, everywhere seemed spotless. Small but comfortable room.

Lovely room, comfy bed and separate lounge. The shower was very powerful. Easy walk to town.

Room clean but tired. Hardly saw a member of staff. Excellent location.

Yes to both questions

Polite staff, lovely building.

Location and history of the hotel Staff very friendly

Enjoyed our stay very comfortable. Staff were extremely helpful

Clean room huge bathroom and breakfast was amazing. Staff very friendly would definitely stay there again

Our hotel stay was lovely. The staff were kind and efficient. Our room was small but it had everything you needed and was clean and tidy. I was surprised with the room as I wasn’t too sure on the pictures used on Expedia but actually it excelled my expectation. The breakfast was worth adding on. The hotel is in a quieter spot but walkable to all restaurants and bars. Parking was limited so you had to make sure you could get a space. Overall great stay