Our stay was great, any issues were dealt with quickly and efficiently. The lift was out of order during our stay, but porter service was perfect. The telephone in our room was also out of order. Hopefully these are now rectified

Lift out of order and property needs updating. Good value breakfast and ideal location for walking into centre of Harrogate. Reasonable value for money.

The room was clean and tidy but very tired. Bathroom tiled floor needed to putting right. Gaps where there should have been grout and exposing tile edges which can be sharp. The lift wasn't working so for a couple of pensioners a room on the second floor wasn't the best. Breakfast came a poor second against a premier inn. Evening meal to a very high standard and hat off to the chef who prepared the lamb dish.

Was not happy the lift was not working my partner has back problems

We had a lovely surprise of a upgraded room with was really nice , made our stay excellent.

Lovely surroundings, easy walk to town centre. Breakfast was hit and miss sharply any hot buffet left 40 mins before end of service and had to persistently ask if anything was coming out. Also ran out of a lit of continental breakfast items.

Very nice breakfast and staff pleasant.

No responses to messages prior to arrival to ensure we could get a wheelchair accessible room. On arrival, the only wheelchair access was up an incredibly steep slope to a door that will not remain open, making access very difficult. Check-in was cursory and we were only asked about parking so that they could charge us £12 per night to park up a hill away from the hotel, as the hotel's 4 blue badge spaces were always full. We were not asked about assistance in the event of an emergency, which is as a minimum standard best practice for wheelchair-using guests. The room was unbearably hot, and the windows in the bedroom and bathroom would not stay open unless wedged. The bathroom window mechanism in particular was broken and obviously had not been maintained. Same could be said for the rest of the tiny en-suite, which everything had been crammed into with no thought as to how one would use it. The soap dispenser was so high off the ground that even being 6 foot tall it was awkward to use. Add to this the smell of drains, and you can get the picture. To top it all off, the lift was broken on the last day of our 2 day stay and we were forced to use the staff elevator to get to and from our room. This hotel is living off the vapours of the memory of Agatha Christie, but it's rested on its laurels and is instead in dire need of renovation and improvements.

Lovely old hotel, faded elegance. Needs a refresh, weeds growing out of gutters. The lift soon went out of action, not a problem for us but difficult for elderly and infirm residents. Near the ballroom the glass roof had lots of serious cracks and smelt of damp. Loads of space in the car park. These are observations not criticisms. We did enjoy our stay.

Breakfast first class as the staff bad points says get permit for car park no mention of £12 a day as disable and blue badge holder should be on booking site.asked for double bed not to single pushed together and duvet zipped together but hotel was quite full so give them benefit of doubt but not a good night's sleep.orderd fish chips and mushy peas.chips wedges? Pea's garden pea's.

The Old Swan Hotel was a beautiful hotel with a lot of Old English charm that you don’t get nowadays,The breakfast was great so much food to choose from.The staff were always pleasant and polite.The room was perfect and the bed was so nice, i would definitely recommend and stay here again

This is a grand annd old fashioned hotel. Staff are friendly, the food was pretty good (we ate at the restaurant one evening). My main criticism was that it was quite draftyThere’s lots of onsite parking, which is charged at £12 per night.

room was not clean hairs in bath two large chips in bath bar man could not serve a large brandy and did not have brandy glass place could do with a shot

Breakfast was very good and room was very spacious. Would of liked a fridge within the room and no charge for parking while staying at the hotel.

The breakfast was fresh and tasty

I was very pleasantly surprised by the hotel. The reviews I’ve read do not reflect the value for money. The breakfast was nice. The dining room was airy and not jam packed. I had a single room which was pleasant and clean. There are some particularly nice snug areas downstairs for chilling with friends. I’d go back again. Excellent value for money and good location.

Clean room great shower breakfast ok not very hot

Staff were very nice and attentive. The hotel was clean, tidy and for the most part, well presented. When I searched for a hotel, I applied the filter for free parking. This is not the case with this hotel as I was charged extra for parking. I can only comment on the room I stayed in but it was quite dated. Windows wouldn't stay open and huge flakes of paint pealing off the radiators exposing old paint underneath. Breakfast: A great selection but the cooked items had sat under the heat lamps for far to long and were hard and chewy. The continental items were also a good selection and much more palatable. The hotel is perfectly located, being a short walk from anywhere you might like to go or see in Harrogate. I would stay again but I'd avoid the cooked breakfast.

Harrogate is a beautiful town with lots of nice shops.

We arrived 2 hours early but were told our room was ready! On asking if there was a room we could upgrade to, we were given a Suite. Wow! it was fabulous and really changed our whole experience. The extra private sitting room was such a bonus and we made the most of it. Reception staff were welcoming and helpful and when we had drinks in the bar/lounge the barman was friendly and really efficient. We only booked one breakfast on the day we were checking out and, again, breakfast staff were friendly and welcoming. Breakfast was plentiful with good choices whatever your requirements are. We've stayed here before and would definitely stay again.