It was basic but for the money it was fine and room was clean

The customer service was very poor. Staff kept blaming each other instead of resolving issues. I requested extra pillows several times, and each time I was told that someone would bring them, but after three days, no one ever did. When I complained again, I was told it wasn't their fault. The receptionist simply smiled and apologised, but nothing was done to fix the problem. There was also no washing-up liquid provided in the room. We had booked two rooms, and unfortunately, both had a disappointing experience. Overall, the customer service was unacceptable, and I would not recommend staying here based on our experience.

Ah l remember this hotel in 2006, my first visit, it was truly amazing but now it is very tired and it needs such a big makeover. Why the colour grey, the older colour made the he hotel look vintage. The other issue is that guests sit anywhere they like, drink outside, have takeaway and smoke outside. White so much space the hotel has, why not make dedicated spaces? Why not make a stying area at the back to avoid guests congregating in the front which can be intimidating as some guests are quite loud and drinking just adds to the issue. Thank you.

Hotel var ikke samme som på billedet. Gammelt bygning og snavs på værelset. Ingen service. Mangler alt på værelset. Vi har bestilt sea view familie værelset, men de er ikke til en familie. Maden var ok. Det lugter over alt på værelset og gangs arealer. Jeg vil give 0 til denne hotel og spilde af pengene.

The Castle is a little worn around the edges and could do with a refurbishment inside and out - paint, wall coverings, carpets, furniture could all stand a refresh (but this is reflected in the price) Pool was nice but note there is a charge to swim or use the gym, plus a charge for towels We enjoyed the “Full English” breakfast included with our stay, as well as a 3 course dinner during our stay

The hotel was very dirty, disgusting to the point of being unbearable. Usually I don’t leave bad reviews, but this was the worst hotel I stayed in across the whole UK. I am not sure how they have a license to operate as a hotel.

Staff were excellent, friendly and very supportive. Chaos Live team was very entertaining and the children looked foward to participating in the dancing. The food was delicious, well prepared, there was a variety to choose from. Overall, we enjoyed our stay..

The staff were rude and didn’t want to help us, the room had cracks in it and we asked for a fridge and we never got one. They said that they would provide one. This is outrageous service and my stay was unpleasant due to that we were in a group and we requested our rooms next to each other, somehow they screwed that up. Wouldn’t book again, outrageous.

Low budget no frills... you get what you pay for

Breakfast

Overall the hotel was very dirty... the room smelled doors,walls,beds were dirty, very dusty behind the beds has never been cleaned. It smelled very old i had to buy a spray and a paper towell and clean it all myself stayed over night and left the other day even though i had a reservation for 2 nights i left next morning.

Not enough staff, room was dusty lampshades above bed dirty! dirty walls in bedroom, hair on bathroom floor, entrances carpets floor,lifts dirty, rubbish everywhere,not enough bars staff, breakfast awful . More like a 1 star hotel. Rundown hotel.

hotel room was very dirty and smells bed wasn’t comfortable pillows are lumpy and not comfortable not phone in the room water pipes are in the bedroom very far from blackpool tower spa was good not book this hotel again ☹️

Very basic…no room housekeeping, clean towels and no replacement tea/coffee etc.. at breakfast, even though the food was adequate and the staff were helpful the restaurant and tables were bleak …more resembling a canteen than a restaurant. However our main complaint is that we were staying at the hotel in order to attend an 80th birthday party in the ballroom. Part way through the party there was water falling onto the stage and onto the band’s equipment which meant that the hotel instructed us to evacuate the ballroom (300 guests were in attendance) and therefore the party was terminated.

Cheap Price. Basic clean rooms. Really helpful staff. Good breakfast.

Check-in was lovely. Ross was very welcoming and friendly. The hotel has so much potential. Good entertainment. Friendly staff. The only thing that lets the hotel down is the standard of the rooms. The rooms are smelly, old dirty stained carpets, dusty above bed, bathroom dirty, had no soaps in dipensers. Mould around bath taps. Etc. For a one night stay - we made do. The sheets and towels were clean. This hotel could be so much more!

Everything was just ...Ok. Rooms reasonably clean but nothing more, curtains hanging off, view of the back yard and load of roof tops. Staff ok, some polite and helpful some moody. Entertainment looked ok but son autistic so doesn't like the noise so didn't attend. Just walked through. Entrance also used by smokers, not great. Lift options abysmally. Stayed to right of reception, 2nd floor, 1 obvious available lift fitting 4 people at best and covering 5 floors. No indication of any others nearby. Pool costs extra. Don't recall that being advertised as such. Didn't eat at hotel so can't comment.

Lovely for the money, everything was clean and tidy!

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Thank you so much! Staff is very helpful, excellent breakfast and swimming pool with a hot tub was great.