การให้คะแนนและบทวิจารณ์โดยรวม Four Points by Sheraton Richmond Airport

Good service

We staued in room 402 kings size. Whoch was suppose to be deluxe king. Call up front. Was told i couldn't get moved. Because the hotel is full. I paid for a deluxe. Then the bed was broken had to sleep. In a sink in bed. Called front desk. Was told they have no one to fix it. This is unacceptable. If i didn't have my 2 year old grandson with me. I would've left that hotel.

Had to change rooms twice because the door’s locks did not work properly. Changes occurred after 10pm.

The staff was pleasant and accommodating. The dinners we ordered were amazing and fresh! Thank you to all the staff that made our vist enjoyable 😉

Great hotel!

Close to the airport.

Clean and Welcoming staff

Very nice place.

The original front desk person was cold and borderline nasty. I am disabled and our first room had a sink that didn't drain and the majority of our outlets didn't work. The aforementioned employee's response was that maintainence was not there. She was abrupt and apathetic. She eventually offered another room. This was after we were unpacked and settled. We had no choice. We had to get it together to change rooms. At least this time, when I asked for help with our items going from room to room, we received help. When we checked in, along with my in-laws, my husband had to bring our luggage to our rooms after we were flatly told the person who did that was at the airport. We're not young He was exhausted from the drive. There were carts. The second room was nicer, roomier, but with a non-working phone. Sadly, I fell in that room and ended up severely injured. Ugh! We were there for my husband's mother's funeral and our experience was horrible. Margaret, however was super sweet and accommodating. The young man who worked the desk on the late afternoon of 03/24/25, was also wonderful. He saw me struggling in the lobby and was helpful, kind, offered to bring me coffee and gave me water. We had a block of rooms for 03/23-25/25. We all had issues with that same front desk person at check-in and too many had room issues as well. Shame on this establishment.

The room was nice.

The hotel staff and stay were overall great. However, the breakfast buffet was a bit overpriced for what was offered.

Perfect for our night before an early flight out of RIC.

Great.

The pool was nice!

It was clean and wonderful front desk staff

Friendly staff

I was grateful to stay here after landing in the middle of a snow storm. And grateful for the staff who are so pleasant and kind.

Convenient location and a nice room for the money.

I loved this property. The staff was friendly and very helpful.

Check in was easy. Very convenient to the airport. Staff was pleasant and helpful. Room was very clean.