This did not feel like a five-star hotel—barely four stars, in my opinion. The location and cleanliness were excellent, and breakfast offered good options with friendly service. Our junior suite was spacious, but the other rooms were surprisingly small for Lyon. The weak air-conditioning could not cool the rooms properly, and the common areas were average, with a tiny lobby.
The check-in process was mediocre, and the front desk service was below average. Overall, the hotel’s facilities and service did not meet five-star expectations.