After our last experience, I'll have to rethink my go-to stay at H. Century Reforma. The price was good and the room was clean, but not quite fully stocked (no glasses or wash cloths). Our 6 AM wake-up call never came, and I had to remind the front desk to get us a 6:30 taxi to the airport. Worst of all, the reception staff was rude, possibly homophobic. This final one is unacceptable in the hospitality sector.