Spotless room, great facilities and the most wonderful staff. They looked after us like we were special guests. Couldnt recommend it enough x

The staff were professional and attentive - even the pool cleaners! The room was spacious, clean, nice outlook onto a little man made lagoon. Beautiful pool, easy beach access, good eating options.

4 days stay at the Villa, tried to use the washing machine and dryer. Both were not cleaned and still left with previous guests’ clothes inside. The dryer with cracked door and dusty. Other than this, the stays were generally presence. Staff were friendly and helpful. Location wise rather isolated, nothing much around the hotel. Unless self drive, otherwise very inconvenience.

Room smelt of damp, mould on ceilings, everything was in poor condition / knocked about. For a high per night rate this was barely 3 stara

It was wonderful. We stayed for my son's birthday. Manager arranged beautiful card, chocolates and bottle of wine. Made his birthday special. Breakfast was amazing. Staff very helpful and responsive.

Wonderful family holiday, meals were excellent, pool and facilities very relaxing.

Great being right next to the beach and on the walking track by the beach. Lovely arrival gift, which was very much appreciated. Villa itself was nice. General area of the hotel was dated. Not really any restaurants in walking distance. We left something in the room and contacted the hotel as soon as we arrived at the airport, but were unable to retrieve it, which was disappointing, as we know we left it there.

Needs a major upgrade - painting, carpets, all common areas and then the rooms - cracked tiles in bathrooms, towel rail half on wall, lifts not working on day 1 - very dated and disappointed compared to our experiences at Sheraton Port Douglas. Why would you drain lagoon areas during the busy school holiday period?

Thoroughly enjoyed our stay at the Sheraton Gold Coast

Hotel was at capacity, which was to be expected during the school holidays. However the hotel wasn’t prepared. Over 30 minutes to queue to secure a table for breakfast; room not made up until after 5pm each day; slow poolside service and the property is undergoing noisey renovations which weren’t communicated on billing or check in

Rooms very very dirty!!! Pool was closed, we didnt eat, its very dirty again, I have photos to prove it, i even told the manager they decided to refund us back!!!! The place is runned down!!! Short staffed!!!

Hotel was being renovated

Great stay - we’ll be back

Beautiful family holiday location just across the beach gorgeous

The Sheraton's entrance, foyer, main pool area and our room were nice. However, the buildings and water areas were very tired, under construction and in need of love and attention. Pool and restaurant staff were not friendly and we waited 50 minutes for our ordered breakfast on the last morning to arrive in Terrace's. Overall, our experience wasn't terrible but not the standard or experience I expected from The Sheraton, it was disappointing.The location of the hotel and service in Pearl's was the highlight.

With a view of the sunrise over the ocean this was a trip to remember.

Excellent experience

Room was average, staff cleaned when we were not there ( removed our bottles and travel freezer bag we were using to store them). Area around hotel is being demolished so no store. Extended pool had dead bird and slime throughout. Level one fire door did not lock or close. It's like Versace's gone now the imperial so let's not take care of the outside...at all. Elevator would go down but not return so stairs were your friend. Poor upkeep outside you room. Will not recommend or stay there again.

The layout of the resort is really beautiful, the property is however starting to show its age. Broken concrete, rusty screws, damages around the pool, the whole exterior needs a paint. The room itself was quite lovely, however, fell short on cleanliness - dusty around the bedside table, bed, mirrors. Chipped tiling in bathroom Rust around curtains Beds were hard and uncomfortable, pillows to thin. The shower gel for the last 2 days of our stay was not refilled and dirty glasses left on the bar not cleaned during house keeping The biggest inconvenience was the event that was on during our stay when the pool bar and area were not available - the event had their own catering so it was extremely disappointing that we had to walk from the pool area up to the bar to get drinks. We've stayed around the world at some of the best hotels and I don't think this one deserves 5*

Fresh towels everyday and wonderful se