I am disabled. Ican't stand for long periods of time. I called for the shuttle from the airport to the hotel. They time is they'd be there at 3pm. I had called at 245. We waited. And waited some more. I called them back twice and was told they were on their way, just picking up other travelers. My legs were giving out and a police officer was telling us we couldn't wait where we were told to wait. Nearly an hour after we called for the shuttle we ended up taking an Uber back.