การให้คะแนนและบทวิจารณ์โดยรวม Sutter Inn

Staff

Easy access to bus

No new bedding

I would not recommend staying here. The property is not in good shape. I did not feel safe, the chain lock was broken, there was no remote for the TV, no soap at the sink, no hair dryer.

No coffe cups ? And coffee is gross and they don’t have breakfast like the promised and they forced you to Leave a good review no thanks

Room smelled like cigs. Scratches on the floor. Cracks in the bathroom wall. Very creaky floors. Wanted us to leave a review right when we got there and wouldn’t let us continue unless we gave a review.

Front desk representative Sandy was very kind, polite I’m really happy with the service. So would like to give 5star rating for her service. For the property will be giving only 2 Star as the room had roaches and dusts, bedsheet had holes and bed pillow had stains.

We book the room because it offered 3 beds. When we get there that was not available, but we already paid, so we were stuck staying there... The non smoking room they gave us smelled like cigarette smoke. The tv was not functional due to no power cord, the lamp in the room was missing a light bulb, & the next morning the Continental breakfast was very poorr

I was double charged for the room. I was also charged extra for an early check-in than what I agreed to. The room was awful. The only light source in the room was a floor lamp. There was no overhead light. And the room was on the third floor with no elevator.

No bath mat and no hold bar in shower and no stopper for tub

Terrible, Dirty, AC didn’t work, TV didn’t work, phone didn’t work, pool was disgustingly dirty, around the toilet was dirty, the Fan in the bathroom was broken really loud. I will NEVER stay here again.

Very noisy from floor above our room No hair dryer in room

Police we're on site when we arrived arrests we're being made. Room was bad. Asked for a refund and left. I may cancel Hotels.com

Nice property Safe environment close to shopping and food Friendly and helpful staff

I have stayed in a lot of hotels at different price ranges and this place was the worst of them all. Cockroaches and grasshoppers in the room. Being awaken at 3:39am from Indian prayers played at the front desk, so loud the sound was bouncing off the walls in the hotel hallway. To compensate, I was promised a refund which of course never happened. Do yourself a favor and stay anywhere else but at this place.

Very Kind Staff!

Very Kind!

Rude cancel my reservation because they overbooked and didn’t have room for us

Got a 2 queen room. This particular room had almost a separate room area in front. We didn't need the space but it was nice to have. Beds were fine, The only real issues we had were that during the night water was running down the bathroom wall, we're assuming from someone upstairs using the shower, and the phone in the room was completely disconnected.

All Good