The staff at this establishment were very rude, not helpful, threats from the manager about releasing my rooms. We were asked to make a payment for 11:00 am when their policy states check in only at 4:00 PM.
I selected “pay at the property” when I booked this hotel and yet the manager who I spoke to over the phone mentioned he will get rid of my rooms if I don’t make a payment at 11:00 am.
This kind of service is not should not happen to anyone.
The manager gave away my hotel room upon arrival, I am not sure why they would do this but ever since the threat at 11 am it seemed he was sure to do this to me.
Hopefully this issue can be resolved and thank you very much.