การให้คะแนนและบทวิจารณ์โดยรวม Best Western Plus O'Hare International South Hotel

G

Everything you need for a hotel stay is there for you.

The guy who was at the front desk has terrible, heavy accent. It wasn’t easy to understand him. They should put people who can communicate better

The hotel was booked by me for my daughter and friend as it was a Best Western Plus and advertised a 24 hour shuttle. Upon arrival at the airport at midnight, we called for the shuttle as per instructions on Expedia site. Ishmael at reception said shuttle was not running and there were no drivers and that we should have checked the hotel website for shuttle info. The girls spent money on a taxi. Upon arrival at the hotel, the girls went up to their room. They saw hair in the bed and pubic hair in the bathroom. They went back downstairs and told Ishmael this. He took no responsibility, said the hotel was fully said the room was not dirty, but that the housekeepers hadn’t cleaned it properly. He offered a refund for the room, however it was 2:30AM, and the girls didn’t feel comfortable going out to look for another hotel. The girls were given two sheets to put on the bed. We tried for several days to contact the manager Raj. He avoided all calls and was conveniently out or in meetings. A front desk employee told us that Raj had refused us any kind of refund. For your own sanity, do not stay here! We have no idea how this hotel is a Best Western Plus. Dirty room and some of the worst customer service we have experienced to date. Choose another nearby hotel that actually provides a 24 hour shuttle and has employees that show kindness and empathy towards their guests. READ THE REVIEW PLEASE. Best Western needs to intervene and get workers that care and are good brand ambassadors

Disappointing Stay – Would Not Recommend The room had a strong, unpleasant odor due to a damp carpet near the AC unit, which made the stay uncomfortable. I chose this hotel mainly for the convenience of the shuttle service. Despite requesting the shuttle in advance and arriving 20 minutes early, it was abruptly canceled at the last minute, forcing me to book an Uber unexpectedly. Overall, it was a frustrating and disappointing experience.

Clean room, easy check in, good breakfast, shuttle to the airport, friendly staff

Enjoyed our stay. The front desk attendant had great customer service and was able to help us with our early check in

They lack workers. The worker from the reception also serves breakfast. At 7:30 there was a lack of food and coffee. We waited 20 minutes for the buffet to finish. And he never stopped talking on the phone. Another one of those properties where the most important thing is that they take your money and then nothing else matters.

Not enough parking.

Like ittt

It was muggy and there were stains on our pillows and sheets

I had a great stay, comfortable and quiet stay. The gentleman who checked me in on 6/25 @7pm (didn't get his name) was helpful and kind!

Is fairly close to the airport but its advertised on Expedia that there's a free 24hrs airport shuttle, that is false, they only run at certain hours. We booked this hotel because of the advertised free 24 hours airport shuttle, and even though that was false advertisement, the hotel wouldn't allow us to cancel the reservation and refund our money. Other than that, it's alright for a night stay, we got 2 adjoining clean rooms.

Room keys had to be set twice before they worked, room phone didn't work, breakfast not ready at 6am. Was instructed to meet at 625 for the shuttle we signed up for to airport. Was siren there at 620 and they left without us. Front seat told us to "wait until 640 or call a taxi on your own" Very poor experience.

The room was spacious and clean. made use of the refrigerator and the micro. The bath room was very clean. Towels a bit dingy but useable. My stay was very good. When I come back to Chicago, I will return to this location.

was so accommodating and simple

Bed bugs and roaches....i ve was bitten on my back and arm.

breakfast was good front desk assistance was good

it was very nice and very clean quiet

Run down hotel. Pictures of the hotel are definitely not depicting the real condition of the hotel. Front desk staff was friendly. Check in was easy. The first room I was given was dirty. There were hair on the pillow from previous guests and stains on sheets.Asked to change to a different room. The second room was okay. Spacious room but old furniture. The bathroom was renovated, water pressure was okay in the shower however the ceiling had stains. Only 2 towels were left for 4 people. Poor breakfast options.I wouldn’t go back.