NA

All good all beautiful

Accommodating staff reimbursed us for a misleading description of our room on the Expedia website. Thank to them, we did not feel denied.

With Q closed, the Bengal not open for lunch or a quiet late lunch as well as the Rooftop restaurant being closed for the season…it sure was bad timing for us and no alternates were provided. The hotel was wonderful but Spring Break prices for low amenities was very disappointing. We had hoped to spend more time in the hotel…just too noisy.

We specifically booked a room that would sleep 3 people and included a separate sitting room (according to Expedia). When checking into the hotel, they tried to tell us that we did not get this kind of room. Had to fight for what we originally paid for (it was more money for this room vs a rack room). The hotel acted like they gave us an upgrade, but really we had to argue with the front desk to just get what we originally paid for. Pool was shut down early on our first night. The room was dusty and other areas of the hotel are under construction. Wasn’t impressed with the check in process and was made to feel like we were at fault for the booking. Or that Expedia had it wrong.

Amazing staff and wonderful experience!

Great staff! Geraldine and the valet staff were super accommodating and welcoming . Would definitely come back!

Clean room - great vintage decor

The room and facilities were exceptional. All the Staff very friendly and courteous. Would highly recommend.

We had a great time and will be coming back next month

Amazing experience from check in. Scavenger hunt for my daughter, lovely staff, so clean. Will come here again and again.

Would most def recommend!!!

Another great stay!

Everything was amazing!!

We have always had an excellent experience at the Empress. The Gold lounge is second to none in comfort and service.

Reserved a City View Room but the only view we had was the roof of the first floor so that was very disappointing for our stay. Other than that it was a great property.

Historic property with up to date facilities. Spent two nights. Used the pool and fitness facility. Staff were great and extremely discreet. Would come back again.

The location is perfect and if you are into history the Fairmont oozes it. We had a couple issues while we were there. The room was on the city side and very loud-our neighbors also had kids and a dog-It happens & not the hotels fault. Parking was expensive-$25+ a day. But my fault for not checking. The real disappointment was High Tea. We were there for our anniversary and it was a bucket list experience for us. It wasnt what we hoped for. The staff at the hostess station were not very friendly- we were made to feel like we were bothering them-we were 10 minutes early for our reservation. Once seated we were at our table for a little over an hour and other than asking us if we wanted more expensive drinks than were included in the tea, when we were seated, and bringing us our bill the server only checked in on us one time right after another server had brought the food and tea. We didnt want to make a fuss but the tea in one pot was cold and bitter. The food was way overpriced for what was served. The scone was nice but the tiny finger sandwiches were stale or soggy and consisted mainly of cream cheese and paper thin slices of something else. The desserts were pretty but too sweet to eat. We took them in a to go box but ended up throwing them away. The cost for 2 people was $275 including close to $50 tip the server clearly wasnt happy with, but all things considered I thought was generous. The hotel staff were wonderful, the rooms beautiful. Skip High Tea.

Fairmont standard

The AC is good but a little bit noisy