Great stay as always but we were disappointed to find the pool was closed as we had specifically phoned and asked and were told it would be open on Jan 28 so we booked for Jan 30 and it was still closed. Construction delays happen of course, but still disappointing, as we would have chosen a different hotel with a pool. There was another hotel we could have used the facilities but that didn’t work for us. I think perhaps an email to registered guests who booked during the delay period might have been nice? Or a discount? Anyway, things happen and we rolled with it.

Historic building. The pool/change rooms are beautiful. The gym is fairly well equipped although small. Did not have time to go to the newly renovated Bengal for breakfast but it looks GORGEOUS. Amazing views, perfect location, hard not to want to stay here.

Great hotel, service was fantastic. Maintenance was quick once we found out the door wouldnt open Breakfast at the bengal was great. Cant say enough about the service. Hotel is older, i booked on Expedia so the room was not in the best spot, a fair bit of street noise but was a fantastic stay.

Accommodations were beautiful. Room was immaculate. Best of all were the staff. We were visiting for my wife's birthday. When we came back from dinner, the staff had set up a beautiful assortment of desserts, scones, and macarons with a customized card wishing her a happy 40th birthday. Above and beyond our expectations.

A wonderful experience! Every single staff member we interacted with was pleasant, friendly and professional. From reception, to bar waiting, to restaurant servers, even maintenance staff passing in the corridor, parking attendant - all just amazing. We also appreciated the sweet dessert gift in our room for my birthday, and the complimentary cocktails. The little touches make a huge difference.

The architecture of the building was exquisite, and the text message communication is highly effective. However, the bathroom was quite dirty and without a hair blower. Actually, the table and chairs were covered by a thin layer of red dirt. The curtains for both windows were dirty as well. An old coffee machine was provided but without coffee mugs. The other Fairmont hotels which we visited are much better.

Overall we had a good stay. There were a few snafus but we were impressed by how the hotel staff responded and ultimately that helped to compensate for what we chalked up to as a “comedy of errors”! Some of the issues appear to be related to the scale of the hotel - so simple requests seem to take considerably longer to fulfill in part due to the size of the hotel. We were grateful for our stay and would consider staying there again. It was great to be there during the Christmas period with the lights of the legislature and inner harbor, etc…

Great location, friendly staff, and very clean.

great service

Lots of character

Room was excellent, staff was outstanding. We had a great stay and made a lasting impression.

I wish we’d been told in advance that the spa was closed for renovation as it was one of our main reasons for booking this hotel. Lovely bar and communal areas.

Staff was beyond excellent

We had a great staycation, the staff was so nice and so helpful when needed. We loved the location, being downtown make it very easy to access the places we went. We walked everywhere for two days. The tol

Check in staff were great. Room was lovely

Old old old History history history But the afternoon tea is really good 👍

Exceptional service. Excellent staff

The room was in good condition. Staff was courteous. Bellmen were the most memorable.

What a lovely stay! From the staff on check-in, to the bellman and everyone in between, we had just an enjoyable trip. Looking forward to our next trip in a month!

the help of front staff at check in