Awful place with Mice in our room. We had to wait past check in time for our room to be ready even though check in is very late at 4pm. Room seemed nice but woken during the night to the sound of tiny feet in the room. Found mice running around and in the fireplace. Appreciate these are cabins in a natural environment but mice in the room is not acceptable. Over priced and staff are pretty unhelpful. Will not be staying here again.

Beautiful property with excellent staff.

Room was comfortable, we were granted a lake view and enjoyed almost all the amenities: We started our trip with a morning at the spa, dined at the Orso and golf clubhouse, had a few practice swings at the golf sim, and canoed on Lake Beauvert. The JPL was close enough to town, and near scenery such as Pyramid Lake and Maligne Lookout. This was a perfect honeymoon and we would not hesitate to recommend the JPL to anyone looking for a weekend getaway/relaxing week.

The property is under construction. We arrived late at night and the property lighting is poor. I actually suffered a bad fall tripping over cables that were not properly identified. We finally made it to our cabin. The rooms have been renovated however they are quite basic. Very few amenities. There was no food available on site. The next morning a staff member did call me to express their concern regarding my fall. They did reimburse me for the stay.The property grounds are stunning. So I would have to revisit the property once all construction is completed in order to provide a proper assessment.

Great experience

Clean and comfortable room with an uninterrupted late room and honeymoon gift surprise

We always love to go to Jasper park lodge. The service, the property itself and thw food, everything is amazing!!

Amazing setting. Some amenities were closed due to construction but we were aware of this before arriving. Don’t bother doing the planetarium. It’s a waste of money.

Beautiful lake views and a quiet area

One of the most beautiful mountain settings in the world! The lodge is situated on a beautiful lake, nestled in a forest setting (that mostly survived the fire in 2024), with a panoramic view of the surrounding mountains and a ten minute drive to the Jasper townsite. There is a world-class golf course on the property with an indoor/outdoor pool and hot tub. There are numerous walking trails on and near the property.

Iconic property near property

Absolutely loved the shower; huge rain shower head. Comfortable beds and spacious rooms.

I am so grateful for the experience that my husband and I had at the JPL. The hotel made me feel really special when I arrived by having a couple of chocolate dipped strawberries and prosecco on ice to celebrate the completion of my degree (and I that I haven't travelled anywhere in years). The room was beautiful, the bed was comfortable, and the view was stunning. I had the waffle for breakfast one morning and the JPL pizza - very delicious food! I also did the telescope experience at the planetarium (one of the telescopes allowed our group to see a couple of stripes on Jupiter and 4 of its moons, which was really neat). My favourite activity to do every day was sitting close to the water, reading a book, and listening for the loons. I also got a relaxation massage at the spa; such a calming experience.

Fairmont Jasper is an absolute gem. The ground are meticulously maintained, and our suite in the lake was beautiful. The staff was so helpful and thoughtful, even reaching out a few days before our arrival. I let them know we were celebrating our daughter’s birthday and graduation and they had some special treats waiting for us! Highlight recommend!

It was an incredible stay. Thank you so much to the staff and team for going way above and beyond for our honeymoon. We are extremely grateful for the upgrade and to be treated with such generosity and care will be truly unforgettable. Waking up to the lake view in the morning and seeing it last thing at night will be in our memories forever! Great staff. Pool was fun, well heated and enjoyable for someone who enjoys a cold plunge too!

Room was very clean and comfortable Staff was very friendly and helpful.

The hotel is well-equipped and offers a unique experience—you can even see deer right outside. The pool is a fun highlight, with a basketball hoop for added enjoyment. The only downside is that it’s a bit far from the downtown area, so it takes some time to drive there.

Most of the visit was ok. After I booked I got an email stating a warning about what was closed at the facility. I wish it would have been first. Didn’t know all restaurants weren’t open. Pool was cold as there was a power failure one day. No microwave in room. Espresso machine difficult to use. Views were beautiful, room was clean and lovely. Staff at clubhouse great. Food was ok and overpriced.

Our room didn't have AC and was facing into the sun all day so it was hot and our sleep wasn't restful as a result. Directly outside of our room, there was a a hydro-vac truck that ran most of each day during our visit and the food was extremely expensive. All in all, we weren't impressed with the quality of our visit in relation to the extreme pricing.

This place is phenomenal even when undergoing Reno’s. The staff were amazing, especially Sadie and Cam who ran the recreation activities. I had my five year old daughter with me and she had a blast, even wanting to do the hotel history tour!