The first room we were given was not as nice and clean as the second one cos it was noisy and the coffee/tea supply tray is dirty/dusty seemed like not been touched for ages. The reception very kindly gave us another room which is very clean and more comfortable so had a lovely rest.

Room was not good, we have stayed in this hotel 6 times and this is the worst room that we have had. The room needs a complete overhaul. The staff on the other hand were very good and the cleaning was good but the carpet was so stained you couldn't make it look good.

This property is really quite tired - in our room the wallpaper was peeling off the walls, there were a lot of scuff marks and general wear and tear that hadn't been 'maintained'. The bed was very uncomfortable - it appeared to be a pull-out bed on wheels and even the slightest knock sent it wobbling. We had to move it because of a spider and the dust behind it made me gag. I wouldn't recommend this place as a place to stay - we were only there for 1 night thankfully. Staff were friendly and check in was good.

Really nice hotel and very helpful staff. Just an overnight stop for us so didn’t get to use all facilities. The double room was fine but the bed was a little too firm for me. Plus the TV was temperamental, the bathroom extractor sounded like it was going to explode, the bathroom door didn’t actually close - not massive problems, just small details that give a bit of a tired view of things. However, the health centre and pool were lovely. Nice restaurant- lovely pizzas and good value too. I would stay here again. The staff were friendly and helpful and the hotel and grounds are nice. Overall though the comfort didn’t match the expectations.

The hotel looked better than it is ,old and passed its good days.staff friendly and helpful. Food good Overall stay ok

Property needs to be updated. Holes in furniture, cracks on walls, squeaky floor boards but great surroundings and customer service. Gym and breakfast were good highlights

Dirty room, inadequate bedding, room refresh poor

Fabulous hotel, all staff were really helpful and friendly, it was impeccably clean, facilities were excellent. We went with our grandchildren and we all had an no amazing time.

A very unpleasant stay. Was booked for rest and relaxation with my 12 year old daughter, but the minute I checked us in, I was told that our room is above a wedding party hall and the loud music will be playing until midnight!! No rest or relaxation was had because it was so noisy and at times when the music was thumping, the whole room felt like it was moving along with the music. They said they couldn’t move me either. Main annoyance was why the wedding party guests were not staying over the wedding party side and guests like me staying over in the main part! Rubbish planning on the hotels behalf and they didn’t care!

Staff amazing, facilities a little dated but end of season so bound to be the case. We had our five year old grand daughter so outside games brilliant, pool brilliant and option to eat in hotel a great help. Good selection for breakfast

Wonderful building, shame outside pool closed as this was why I returned here. I had a very good Sunday lunch, breakfasts were ok only. I had a 2 bed suite, which smelled a bit musty. Very “tired” furniture and stained carpets. Windows had black mould on paintwork. Main bedroom once had access to balcony, this is now locked off, double doors in bad condition. Pool facilities good inside. Pleasant staff throughout. However I wouldn’t stay here again, it was expensive, and very run-down.

Could do with updating looking a little tired. On the plus side breakfast and staff were great.

Great staff, great location. We stayed here to attend the Goodwood races. We were looked after from start to finish with a friendly manner and great enthusiasm. The facilities were very good and the restaurant offered good food at a reasonable price.

Special thanks to Izzy, Lily & Sara. The receptionist had a difficult client & handled it extremely well. you for your hospitality

Un début compliqué avec l attribution d une chambre pour 3 personnes au lieu de 4. Heureusement, la réceptionniste a fait le nécessaire pour nous trouver 1 chambre adaptée à notre famille. Grosse déception en revanche concernant la piscine, non accessible aux enfants après 18h30. Nos enfants étaient très frustrés ne pas pouvoir y aller (et en plus, il n'y avait personne dedans). Rien ne l indique sur la fiche de l hôtel ou les messages envoyés par l hôtel avant l arrivée. C'est très dommage. La chambre attribuée était vaste, le grand lit confortable mais les lits d appoint étaient fatigués. La salle de bains était vieillotte et fort abîmée mais propre. Le tout aurait besoin d être rafraîchi. Impossible d aérer, les jolies fenêtres à guillotine sont hors d usage. Le restaurant pour dîner et le buffet du petit-déjeuner sont très bien. Le personnel est tres agréable. De manière général, la beauté du lieu impressionne mais en détail, tout a bien vieilli et mériterait une rénovation pour remettre en valeur le cachet des lieux. Le personnel est a l ecoute dans cet établissement qui grouille de monde.

Everything was excellent I hsvecno complsints

The hotel looked rather tired decor wise. No robes or slippers in the room. No fridge or bottles of fresh water. Tea coffee facilities average. No luxury toiletries only a single bottle for showering/hair/body. Hotel contacted us 4 days before arrival to advise it was hosting a prom Friday and a wedding Saturday. We weren't disturbed by the functions at all, but though there were very few people in the restaurant, it took 20 mins before we were asked for any order, and others that sat down after us were, served before us. Our starters arrived a little while later but still no drinks. Then we had about 45-60 mins wait for our mains. Other tables sent food back. The staff did their best, but were understaffed due to the function. I had stomach problems the next morning, but carried on with our plans. However as the day wore on I felt worse, and symptoms of food poisoning began. I rushed back from where we were and spent the rest of the night being sick. We left on Sunday morning, and I could only face having a cup of tea and dry toast for breakfast. It must have been the gammon I had on Friday night, as that was all I ate that day. Other people were complaining about the dinner on Friday night too. No air con, either just a fan at the end of the bed on the dressing table. Also the shower was very dated being an attachment on the taps and was angled in an uncomfortable manner which made it tricky to stand up to wash yr hair. Not good Overall it was clean, but nothing stylish.

Comfortable room with Super king bed

Disappointed! This hotel is beautifully situated in lovely grounds but for several reasons the whole stay was spoilt! 1) I’d booked an accessible room and messaged requesting the room in the main building where we have stayed before. My message via hotels.com was not replied to. 2) on arriving at the hotel and wanting to check in our room was not ready and it was 25 minutes past check in time however we were given a complimentary drink while we waited and the receptionist was apologetic and looked after us and we’d been allocated a room in the garden annexe but we had stayed in the annexe before and thought that it would be okay. The room was not very nice or very accessible for someone using a mobility scooter. Since our last visit an extra bed had been accommodated in the room where the small table a comfy chair had been. New curtains but no nets for privacy the small table and comfy chair had bed squeezed in another part of the room so the room was over furnished and felt very badly laid out. The fridge was not on but we managed to get it working! The sound on the BBC channel didn’t work the one time we wanted to watch it but as we didn’t really need it that was a minor inconvenience. Bed was comfortable if a little small for a disabled person and partner . The biggest disappointment was the state of the bathroom. It needs to be completely refurbished the bathroom door didn’t even lock, there were places the grouting was dirty, staining all round the base of the

Great suite. Very sizable