การให้คะแนนและบทวิจารณ์โดยรวม Beach Palace - All Inclusive

Buen hotel, el personal excepcional, (meseros, playroom, camareras, recepción, todos ellos muy bien, solo el área de vacation and tours les hace falta empatía, a ellos 3 estrellas), los restaurantes muy bien, solo cambiaría el de Tequila (buffet) no es muy bueno. Respecto al área de alberca hay una zona donde conté 7 caídas en 4 horas que estuve ahí. En general 4 estrellas al hotel, 4.8 al personal.

Muy bien ubicada pero falta estacionamiento.

Staff was amazing, Entire experience was memorable. Will be going back forsure.

The staff was great. Pleasantly surprised to have 24x7 room service. Resort was older but they are renovating this year. Resort credits provided was very limited in terms of how it could be used. Sales push to join the Palace membership was a bit intense.

Location

La limpieza del cuarto pésima. El jacuzzi necesita mantenimiento de salió toda el agua. Pedíamos cosas y tardaron años. Los elevadores no sucios, cerdos.

Loved the staff, service, and food! The drinks were amazing!!! Highly recommend!

The service and food was top notch!!

We really like the Hotel Beach Palace... it was our first time and Cancun for vacation we will be back.

The beach is gorgeous at this resort.

Very happy with this resort, no complaints whatsoever. Will definitely consider coming back again!

The property is old and dated and set to close for repairs soon. I wish I had known this before I booked my vacation here. The photos of the resort are misleading. It sits next to N abandoned hotels that was falling apart. There was construction debris around the property. The beach was dirty and was only cleaned on our last two days there. The beach chairs were too close to one another. You could not have any privacy. Beach also had huge waves during our stay. Never booking this side of the hotel zone again. The food was just awful. No variety and it seemed like the breakfast leftovers were served again for dinner. Not a lot of fruits during lunch; never saw any mangoes. Also, buyer beware of their “free” day pass to the Moon Palace. Get ready for aggressive sales tactics. They will test your patience A LOT before giving you those passes. Also, the beach at the Moon Palace was brown, not the turquoise blue you’d expect. Enjoy eating at 27 restaurants. Never staying in these resorts again. It was the worst vacation ever!

Foods selections could be better ! The hotel will be closing down and will be renovated so I’ll definitely go back to try out the new hotel once it is ready

Terribles las condiciones de este hotel. De plano lo dejaron caer hasta un punto INSALUBRE! Lleno de cucarachas y moscas de la humedad en cañerías! Urge que lo cierren! Lo ÚNICO rescatable de este hotel es SU PERSONAL!!

The hotel was very outdated. The pictures are deceiving,they're from when the hotel was build. The staff is very friendly. The buffet food could have more varieties. The beach is the best part,although it seemed to be with seaweed, big waves and very windy( not suitable for little kids). There were shows every night.

Stayed at the Beach Palace spring of 2025. Overall it was a very good experience. The place itself is very clean. It is quite outdated and in need of a facelift but nothing that dampened the vacation. At least for our stay, it was mostly families there which was super cool as I was there with my wife and two sons 12 and 13. The food overall was very good. There were a few things here and there that were not so great but it’s a huge menu and the majority of the items are well better than average. The coffee could be better, the tacos were awesome. The beach was very nice. There is some seaweed there but not as bad as some made it sound and there were workers cleaning it off the beach. There were always servers there offering us drinks and food which can be ordered right to the beach making things super convenient. The pools were fine as well. Need a little bit of work but they were very clean. We went to a few shows and they weren’t the greatest but worth going. They had a karaoke night which was cool just wish it was a bit longer for the kids sake. They had more fun with it than the adults. The highlight of out trip for sure was the staff. All staff would get an A in our book. Every staff person there was super nice, very freindly and attentive to our family. The service was always outstanding. The staff was always very helpful. Every meal we ate either at a restaurant or buffet, we were treated great. The staff absolutely makes the experience worth it.

Property was VERY clean. Zero complaints

Lack of clarity around pricing for additional services.

The grand palace is better