Reception staff did not accept the booking for 2 guests made online through Trivago as we were made to pay additional charges. Pls. refer to the attachment showing online confirmation.
Toilet amenities like soaps, tooth brush, etc had to be requested instead of being kept ready for guests after cleaning the room. Room not cleaned by Housekeeping even after clean my room card was hanged at the door. Overall satisfaction was achieved through service of restaurant manager & staff with excellent food provided by the kitchen.