Bathroom floors were freezing cold, some staff were rude when it came to dealing with the elevator as it was down to one, due to pipe bursting.

The room did not have front water view it was on the side. It was very noisy our neighbours were loud until 3am and not much was done from the hotel i complained 3 times. Then the fire alarm went off at 4am didnt stop till 5:30am so we had barely any sleep. Elevators were out of service so we had to wait for more than 20 mins for an elevator today. Check in was 30 mins too slow. Not happy with the hotel or what Expedia portrayed on the pictures.

Amazing location with fantastic views, lovely rooms,

my room was listed as water/falls view but it was facing the city side and i had to look to the far left to see the falls. not what i expected and honestly i don’t think that it should have counted as a falls view.

Room was clean and had everything!

Yes the room was perfect and clean

Everything was TOP TIER!

Very clean

I had a great overnight stay at the Sheraton Fallsview, the room was clean, the staff were wonderful and the waterfall view and location of this property cant be beat! When I come back in the Sunmer I'll definitely stay here again 😊

it was good but everything was too expensive.

ROOM VERY CLEAN. FRIENDLY STAFF. GREAT LOCATION.

Room was spotless. Bed very comfy. Staff very pleasant

Lack of reception staff, 45 minutes to check in.

The staff at the front desk was super super slow. Our room type was sold out so we got “updated” to a room with only 1 king, we were a family of 4 and my kids had to sleep on a sofa bed. Also the water park closed at 8pm Saturday night and was only opened from 12 to 3 on Sunday!

Room was clean. Convince of the location.

They charged me 2 days parking when I get free parking with the casino. They didn't refund the $113 dollars. Will never book at the Sheraton again.

Best view of the falls in my opinion. Just know you’ll have to pay $50-$70 for parking.

Everything was great. From the clean room and comfortable beds to the amazing staff in every department that we had contact with.

The pool should be open later then 9pm other wise very clean very courteous and very comfortable

The hotel is beautiful, the guy checking us in was rude. He had terrible customer service, everything else was perfect.