Staff members were great

The hotel charged me for parking even though we arrived by train / tax ito Nagara Falls and i stated this at check-in. After several emails they are blanking me and there has been no refund yet. Terrible service and ending to a great stay.

Everything is all around you at the Sheraton

The room was clean and so was the property. The view of the Falls from the rooms are beautiful. I will be staying again!

Its good experience

I had an amazing stay . The staff were extremely friendly and helpful, the room was spotless, and the amenities exceeded my expectations. The location was perfect and everything felt comfortable and welcoming. Highly recommended!

Had a great experience. The staff was great, house keeping was awesome and very friendly.

We stayed at shreton hotel it is perfect hotel to stay with your family . Everything is so near by this hotel like casino , arcade for my kids they loved their arcade . All of my kids favourite place to eat is near by this hotel . My experience is always so good for me and my family .

My first time at a Sheraton but definitely not my last. From the moment I was welcomed from the Valet team to the concierge and the check in process. Room was beyond my expectations and clean. The staff went above and beyond to make sure there was I needed or could make my stay any better. A truly absolute gem of a place. I strongly recommend it and plan on staying with Sheraton in the future

Great and relax stay

ロケーションはとてもよかったです 朝食のビッフェも美味しかったし、レストランからの眺めも素晴らしかった。ホテルは予約していた部屋とは違うタイプの部屋でむしろグレードがダウンしていた。 コンシェルジュに空港までのタクシーの予約をお願いしたいといったら、 自分でかけて！と電話を渡された ロケーションのいいホテルなのに サービスが残念でした

The Sheraton Fallsview was FABULOUS!!! We had a perfect view to all that the Niagara Falls has to offer!!!!! A quick walk to main attractions!! So pleased with our trip!!! Friendly and helpful staff!! Views like No other!!

Won’t be returning

Nice hotel

Clean and best view

I booked a city-view room but was given a room facing the casino building. I chose the room based on the photos in your listing. I reported this to staff but was not moved to a different room.

Here’s a polished version of your review that stays professional, highlights your disappointment, and increases the likelihood that management will want to reach out: ⸻ Our recent stay at this Sheraton was very disappointing and far below expectations, especially given the occasion we were celebrating. From the moment we entered our room, we noticed a strong moldy smell. The bathroom had visible mold along the shower walls, and every time we used the shower, not only did water leak all over the floor, but there was also a leak coming from the ceiling. We decided to order room service, but unfortunately that experience was just as poor. The nachos we received were cold, looked like they had been microwaved with old cheese, and were barely edible. This stay was meant to be special for us, as it marked our 1-year wedding anniversary. We specifically chose this Sheraton to remain loyal to the brand since we had stayed here on our wedding night. Sadly, the quality and service this time were far from what we had expected, and it left us feeling very disappointed. This experience has made us reconsider staying with Sheraton in the future, which is unfortunate given how meaningful this location was to us.

Staff made many amateurish mistakes regarding my Bonvoy service, running us around to the desk numerous times.

Exilant

The hotel was fabulous. Staff were amazing. It was so close to everything and we had a wonderful view of the falls from our hotel room. I will highly recommend this hotel to anyone that’s going to visit there and I will definitely be back. It was a wonderful experience from start to finish. Oh and the valet parking guys Tony and Norman were amazing people too. Friendly and had my car to me in less than 10 minutes. Thx Tony