It was cheap and clean

The room was nothing like shown on website it was shabby no english breakfast available as advertised

Staff were really lovely and helpful. A minor issue (lightbulb in main light had gone) was resolved in minutes. Room was clean and warm, bathroom was dated but clean and the shower was really powerful! Didn’t have breakfast at the hotel as my daughter is fussy! The hotel is ideally located for the town centre, piece hall and eureka, and parking is a 1 minute walk away. Have seen lots of negative reviews of this hotel but honestly there was nothing wrong with it. I travel a lot for work and travel for weekends away with my 8 year old frequently and this was a perfectly acceptable room, with attentive staff. For the price it was brilliant!

Room was ok, very basic. Strong smell of drains coming from sink and terrible view out of the window. Just old and tatty everywhere. Comfy bed though and clean kettle. Dirty remote control for the tv

Great location clean rooms pleasant staff

Nice hotel, not plush but clean, warm, great shower and very convenient location, straight opposite train station and only a short walk to the centre of Halifax.

Excellent customer service. Receptionist very helpful!

I've given 4 stars overall because the hotel was as we expected. The interior was very old and dated and is in much need of an upgrade but we booked the hotel knowing this, and did so for its location (perfect for an event at The Piece Hall), knowing it would be dated. The room was functional but could have been cleaner with dust and a bit of dirt in the less commonly used places. The bedding and bathroom were clean. Again, the bathroom is dated but functional with hot water and clean towels but don't expect a rainfall shower. There's a kettle for tea and coffee making, which was a nicer touch. There was no lift, which was fine by us but may not suit everyone. Parking wasn't the easiest to find as the post code on the website took us to a different car park but we called reception and the staff gave directions to the right one, which was free. All staff I encountered were helpful. They did ask for the £100 deposit at reception, although I was only aware they might ask because of reviews I had read. The staff on reception seemed to expect people to turn up unaware of the deposit. Overall, we booked this place for its location and expected a basic room, which is what we got. If you turn up expecting luxury, you will be disappointed but if you need a basic room for a night or two then this could be the right place.

The hotel is fine. It’s what you’d expect for the price. Dated and in need of some love but the staff were fab and it was two mins from the venue- all in all great stay.

Great location, but the rooms/building in general could do with some updating, and our bathroom wasn't very clean.

The hotel was was significantly overpriced for the standard offered. The room was very small for a double, it was difficult to get to one of the windows as there was not enough room to get round the bed. The standard of decor was poor in the room, damaged wall where something had clearly been removed and the wall covering not repaired. The carpets on the upper floors were filthy. The ground floor had been refurbished but was uninspiring. The bar staff seemed very inexperienced, not knowing how to serve basic drinks. The bar was poorly stocked and some people just gave up and went to their rooms to drink due to the absence of basic supplies (e.g. no white wine). People who had waited in the lobby for quite a while were told at 3 p.m. that their rooms were not ready. Reception was not manned until 3 p.m. on the dot so nobody was warned that their room might not be ready. In a good hotel the receptionist will allow people to check in early if the room is ready but this was not an option here even though they could see the number of people waiting. You got the impression that none of the staff had worked in a hotel before.

The staff were all friendly and helpful. The location of the hotel was great, right outside the station and next to the Piece Hall. Unfortunately the hotel is not equipped for heatwaves. At any other time, I'm sure a stay would be adequate. On this occasion, the room was unpleasant due to the heat. A fan was provided, but did not make a lot of difference.

We stayed for one night as a couple, we had tickets to see a band at the Piece Hall. The location is next to the venue, the room itself was dated, but it was clean and comfortable and the staff were very friendly. Would stay again.

Property updated since last visit.Great place to stay.

I was only staying one night & I wouldn't have wanted a longer stay, I just needed somewhere to sleep after seeing a band at the Piece Hall and this one looked convenient, I would probably look somewhere else next time.

Cooked Breakfast was good . We stayed as going to a concert ideal location however hotel rooms dated . wallpaper coming down on the ceiling . Shower leaked over the floor . Toilet didn’t flush properly. Bed was big but uncomfortable . No top up on coffee in the room had to ask a member of staff

We were at a concert at Piece Hall which is mire or less next door. This is an ideal place to stay and has car parking ver close by. The staff were friendly and there is a bar.

Perfect for visiting the Piece Hall. Staff friendly. Hotel very tired & only one member of staff running breakfast & the front desk.

Grim tiny room queen size bed with 1940s furniture one tiny window

Hotel is what it is. It’s a great location if going to piece hall (we were for a concert) close to train station and centre. It’s a no frills kind of hotel. It did the job, room was dated but comfortable enough for a night.