We stayed at Quinta das Lágrimas via Hotels.com Rewards and the experience was appalling. We felt discriminated against for using rewards from the start. Despite paying an extra fee for our children, the hotel provided no extra bed or towels for them. My 4-year-old was forced to sleep in our bed, and basic amenities were denied. The room was far below 5-star standards: stains on the ceiling, damaged wood walls, and an ancient, poor-quality baby cot. On the second day, the hotel intentionally deactivated our room key, forcing us to walk across the property with our family. Staff condescendingly suggested the door "allegedly" (alegadamente) wouldn't open because of us, but management later admitted they restricted access just to scan our daughters' IDs—a request they could have made at any other time. This happened on my wife’s birthday, making the stay extremely uncomfortable. I have filed two official complaints in the "Livro de Reclamações" regarding the lack of service and illegal ID handling. As a loyal Hotels.com member for years, I am disgusted by this treatment. Avoid this property if you expect professional service and respect for families.

Staff are exceptional, the hotel and grounds, incredible. If you can, treat yourself, you won’t be disappointed!

Superbe hôtel, très confortable avec un magnifique jardin et des arbres monumentaux. Je recommande vivement cet établissement. Prix abordable au vue de la qualité

Huge property, amazing gardens and great staff. Loved my stay.

A

Excellent service from everyone and property was excellent.

Muito charmoso e elegante. Gostaria que o SPA estivesse disponível em horários mais extensos ( iniciando mais cedo e fechando mais tarde)

Cardápio excelente e funcionários solicitos

Very helpful staff and wonderful gardens . The bar bistro serves excellent food and lunch in the restaurant also very impressive .

The legend of the farm and fountains are fun, the grounds are very interesting, the indoor pool was fun, the outdoor pool closed for the season, the staff was excellent, both friendly and very informative and helpful.

Quarto impecável!

O quarto precisa ser atualizado. O restaurante tem pouca variedade de pratos e sabores.

The hotel is somewhat dated The gardens are beautiful

Everything was neat. Place, food, staff.I loved it. I will strongly recommend this place.

Me encanto este lugar. uno de los mejores que hemos estado

A equipe toda foi de extrema atenção e presteza. O quarto é pequeno, e seria interessante ter uma garrafa de vinho de cortesia. Jardins, apesar da época, muito interessantes, bem como a história dos mesmos.

A comida era excepcional

フロントのメンバーがとても優秀でした。

Staff were amazing, and the history of the property! Gardens! Driveway! Incredibly kept well with so much effort that the gardeners, and supporting staff take to make this historic property open to us!

Las habitaciones muy cómodas y el personal amable.