Cleaning staff excellent Bar staff excellent Front desk not good at all We were treated poorly as there was a wedding and got all the attention No A/C and temp was 90 degrees. Just got very small fan.

Good location. Room clean with air conditioning and a table fan ( very much appreciated in the present heatwave !) Breakfast was delicious, menu style with buffet options available. Staff friendly and helpful. There are many dining options in the town centre.

Nice hotel in amazing Central location in fabulous Chipping Campden. Staff just could not cope with the numbers at breakfast despite being asked to check in at a specific time

Wonderful breakfast in a beautiful blue room looking out at a garden.

Beautiful location. Hotel felt past its prime, certainly for the price. I think you would get better deal booking direct with hotel as i had to pay extra to use the spa and breakfast, which not made clear until we were sat down for breakfast. Would be unlikely to retirn

We paid £160 for a Friday night stay in March, even after a discount, so this was not a cheap booking. We chose Cotswold House Hotel & Spa specifically because it is marketed as a spa hotel. However, when we tried to use the spa, we were told it was fully booked. At no point during booking via Hotels.com, or in any communication, were we told that spa access requires advance reservation, is subject to availability, or incurs an extra charge. The only reference was to booking treatments. I reviewed all correspondence, including with reception, and this information simply was not provided. This feels like a clear misrepresentation. The response at reception was also poor, dismissive, and offered no real solution beyond “maybe” checking later, with no guarantee and no lounger access. The room itself was also disappointing for the price: very small, uncomfortably hot, tiny shower, peeling paint, and we had to prop the window open for ventilation. To make matters worse, the hotel blamed Hotels.com/Expedia for both communication and refunds, while Hotels.com said they couldn’t get through to the hotel, leaving us stuck in the middle. Overall, a frustrating experience and not what you expect from a hotel positioned as a premium spa stay.

Food was excellent

Very cold bedroom and very tired building. Great location but needs an upgrade.

Lovely big room and big ensuite. All staff very friendly and helpful.

The evening staff seemed really helpful. In the morning though there was a smell of drains in our room. The staff didn't seem bothered by the feedback. I loved the location though xxx

Stay overall was good, a few things let it down but not enough to ruin our trip - parking, due to the christmas market and the high street being shut there was no parking so we were told to park in the school (10 minute walk away) it wasnt until the following morning that we saw a sign saying no overnight stays, its a parking eye car park so waiting to see if i get a fine - i told reception who said he would look into it but didnt hear anything back. There is a small car park at the spa with EV charging point (i have an EV) but these spaces were all taken by standard cars meaning i both couldnt park nor charge my car, there isnt many places to charge so this did cause a problem on our return journey. Wi-fi - this didnt work at all the first night and then extremely poor signal our second night, we were in the cottages so assume this was why Condition - the hotel seems fairly dated throughout and due a refurbishment although kept very clean Overall i would recommend for the high street location staff are all friendly and helpful, the parking and charging situation let it down for us a bit

Great room, spacious and quiet.

Very welcoming reception, beautiful rooms, lovely spa, decent breakfast and a beautiful location. How could one complain about that?

Lovely location in a wonderful Cotswold village

Very helpful staff on reception

Very classy. Clean. Friendly

I wouldn't choose the feature room again as my personal preference is not to have a free standing bath and the washbasin in the bedroom but it might suit some. The hotel is in a great position has plenty of character the bar/restaurant are very good and the staff very attentive. Parking is around the back of the hotel but very useful and seemed to have plenty of space.

Traditional Cotswolds hotel set in lovely gardens with easy parking at the rear. Service was always delivered with a smile and was prompt. We had dinner in the restaurant, and the food was nice, well-cooked and fresh. The suite we stayed in was spacious and clean with a massive bathtub. The room was clean, although the lights were very annoying! We used the spa, which is clean and never felt crowded, my wife had a treatment and she said it was very good. Overall happy with our weekend getaway.

Lovely Hotel. Car park quite difficult to find at first Evening meal was really nice All staff very helpful Room was lovely

Lovely gardens and staff.