Hotel room had a very unclean toilet Offered a different room that stank of cigarette smoke Reception manage was rude and unhelpful

Had to remove 2 spiders from the room on 2 consecutive days. Cushions very squishy and not supportive, didn’t sleep well. Others in our group had same issue. Beds were on high the side for someone 5’7’ and on the firm side.

We stayed one night on our way to Cornwall, it was really nice place to break the journey. We had our dog with us and he was made very welcome with his own bag of treats while we enjoyed the classic Doubletree cookie! We arrived in time to eat at the bistro in the evening and the food was good. The bed was comfortable enough and the shower was decent. Breakfast quality was really good and they were still bringing out fresh cooked food close to 11am. The only negative was the coffee from the machine - so bitter it was undrinkable. We would definitely stay again.

Only downside was the bar and bar food. The queue to get served was insane. One person serving at the main hotel bar.

The bar area and restaurant were very nice although we ate in the restaurant on our first night and the food was good but we felt rushed and I ordered a glass of rose which was warm. We felt the bedrooms were very outdated, the beds were very hard, lumpy and too low. The lighting in the bedroom by the desk/dressing table was non existent. The room was cleaned but we were not given any toilet roll.

Breakfast was undercooked, eggs and sausages were raw and reception staff were a little unpleasant. Other than that, the hotel, most of the staff and facilities were good and I’d stay again.

I couldn't find a fault with our stay. The hot cookie was nice on arrival and also had a vegan menu which was pleasing for the wife. There were plenty of good breakfast options.

Clean premises. Friendly staff, good food

Clean room pleasant staff quite room

Bed frame was very squeaky when sit on it. Front desk told me that its the same in the other remaining room which was true to my surprise. Room was muggy warm, needed to use a fan to cool down; window locked closed. Bathroom was missing a set of towels for 2nd person. Front desk was friendly trying to help. Buffet Breakfast was good though.

Spacious room with comfortable bed and sofa bed, lovely to have a bath tub with fast running hot water and the warm cookies on arrival was a great touch, would stay again.

They really need to change the beds and improve the food in the kitchen. Breakfast was better than the evening meal. Not being able to sleep well due to a shockingly poor bed is unacceptable.

The hotel staff were lovely but the room smelt really over sprayed and set off my allergies terribly. The sofa bed was extremely uncomfortable but the bed was lovely .

We came all the way from San Diego and Steph that worked at the front desk made our experience at this hotel absolutely wonderful. We can’t wait to come back and stay here again! Thank you.

Friendly staff at reception.Very good selection at breakfast

Very comfortable bed and room. Friendly and welcoming staff at reception, and they gave us a lovely warm cookie on check-in. The only downside, was the sign in sheet was printed in incredibly small font, and the printer clearly needed a service and some ink.

Nice hotel, good amenities nearby, was good for my requirements

Centralised temperature control was broken and staff failed to address the issue in 2 consecutive nights. Rooms were heated through centralised system and there was no maintenance staff to fix it and thermostats in the rooms were disabled, it wasn’t possible to control room temperature and opening windows led to major motorway (M4) noise in the room. This led to very uncomfortable and sleepless nights for entire family!!!

Clean room Lovely breakfast

The rooms were nice and clean, hotel staff were polite and helpful. They have a new booking system which caused a minor delay but was only an extra couple of minutes. Noise wasn't an issue, neither was parking. The only down side was only 1 lift was working, which was an issue on Sunday morning. Would happily stay again.