Check in was good and pleased with the room. What needs to improve is the breakfast and staff. Welcome staff hiding round the corner on phone. After asking did not tell us how breakfast worked. Several staff not doing alot, even when the coffee machine broke and would not manually make tea coffee! Had to wait over 10 to 15 mins. Breakfast really let the place down especially when everything else was excellent.

Excellent all round love the champagne bar there was a live singer in the downstairs bar what was a nice touch and she was really good nice big room nothing to come about

Very clean and well appointed.

Positives - large clean modern room and professional staff. Negative - had to wait until check in time of 16:00 which seems very late for a Saturday night stay.

It was not good value for money compared with other hotels I have stayed in. Maintenance could be better. Air conditioning had to be switched off at night because it was so noisy. Neither lights worked on bathroom mirror or magnifying mirror. No shampoo or conditioner supplied. Coffee at breakfast came out of a machine.

Our room 415 needed updating. Carpet frayed furniture old. The staff were courteous. The hotel was beautifully decorated for the festive season. We paid an additional £300 for New Years Eve gala. The main course beef wellington was inedible and despite informing the waiter and being served with new portion each, this was also inedible. Spoke to the on duty manager but no good will gesture. Just told to email in. Eventually received a response and £30 refund to share between my husband and I. Our preference would be to enjoy an edible meal at the time. Otherwise we had an enjoyable 3 days.

Perfect stay, as always! A touch of luxury in a beautiful setting

Run down

It was Only from the bathroom.

Great place to stay. Room excellent and comfortable, facilities everything you could need. Staff all very nice & courteous. All set in a great location.

Staff and experience was lovely The spa is very tired and not a relaxing experience

the heating was not working in our room so they had to bring in portable heater which took a long time to heat the room i put the heater on in the bathroom as soon as we got to the room but in the morning it still was not warmer enough to have a shower The breakfast was a bit chaotic

Very efficient and friendly staff, lovely room and perfect location.

You can’t get a coffee in the hotel anywhere before 9am unless you want to pay £20 for a full breakfast - actually ridiculous

Room was dirty Inc pillow cases Toilet seat broken broken floor tile in Bathroom. Breakfast cold this sn expensive hotel which I wouldn't mind if it was a good standard. Disappointed with staff attitude regarding our complaints. Won't be returning and definitely would not recommend

Wonderful hotel, great facilities and location, staff friendly and helpful

Lovely stay nice staff and food

Great hotel good position

Great stay as always

The bed was uncomfortable. The pillows appeared to be made from a pillowcase stuffed with bath foam, they collapsed under any weight. The hotel was noisy, the building seemed to constsntly rattle woth the sound of footstwps carrying everywhere.