Lovely grounds and excellent staff. The deluxe room was nice. It was tired, it would benfit from a fixutres and fitting refresh. We were comfortable and I wouldn't let this stop me booking again. The jacuzzi was not operational on both day and this was disappointing. I feel something could have been done to compensate for this. The pool was also a touch cold for me. I booked 2 treatments. I was initially over charged for these but this was rectified when I made it known. Cocktails were fantastic although expensive, especially with service charges added on!

Stayed in a superbly refurbished junior suite, enjoyed excellent service and outstanding food, and enjoyed massages, swims and theJacuzzi at the spa. An excellent relaxing break. This was our second visit and it won't be our last.

Yes

Restaurant/ bar/spa Staff made the trip, friendly professional and knew what it meant to make a memorable stay. Rooms VERY tired. First room smelt of body odour. Second room bathroom literally falling apart. Cracked sink, everything leaked. Heating so unbelievably hot but unable to turn it off even after reporting to staff. Slept with windows wide open all evening. Lovely location, quiet and peaceful.

Hotel lovely but bedrooms arent very nice

Room was perfect, really spacious and clean. We didn’t have dinner there so can’t review the restaurant for that, but our breakfast was great. Spa was lovely. Really beautiful grounds and hotel, staff very polite and attentive. We can’t fault it. Thank you we would love to return.

Excellent

Beautiful hotel and grounds, room was fantastic, amenities superb, thoroughly recommend

Very engaging staff, they could not be more helpful. Hotel spa very relaxing. Delux room was quiet and very comfortable. Lunch in cocktail bar was fully loaded and enough for two to share.

Lovely staff, beautiful location (look out for wonderful viewpoint!), clean modern bathroom and great spa facilities!

Very nice room. Spacious. Great views of the Thames and the grounds. Good food and great breakfast choices. SPA was simple but tranquil.

Spacius room with a nice view, polite and helpful staff, great facilities!

Une situation a été mal géré. La nourriture était excellente

Our room was clean & well presented, although it did have a bit of a ‘drain’ odour. Staff were friendly & helpful, food choice & quality excellent and good parking.

Always beautiful but especially when bedecked in Christmas decorations. Stunning stay and special thanks to Matt at breakfast for my wife’s vegetarian sausages … amazing. Hope to return very soon

We had a lovely time. I went with a friend for both our birthdays. They staff were so lovely and couldn’t do enough for you. Definitely will be revisiting. Would be great in the summer as the grounds are lovely.

We had a wonderful stay….we were very fortunate to have been given an upgrade. The room was beautifully decorated, with a lovely stand alone bath. We really enjoyed visiting the spa, and the grounds were so pretty. The staff were kind and helpful. We always love visiting here! Thank you.

The hotel is in a great location and approach is lovely. Spa was well appointed. I accept it is an old building but it is in need to repair and updating. Carpets worn, lift out of order and no chance for disabled access to our room without walking up 3 flights of stairs. The presentation and quality of food in the evening was exceptional, however the service was extremely slow. Breakfast was speedier, however the order was delivered wrong and the food was obviously pre-cooked as it was dry and touch. Shame.

Very relaxing break and wonderful staff.

Areas of the hotel looked tired. Breakfast service somewhat chaotic, and surprised to be told what time we were having breakfast (0830 on Sunday!). Plates were cold, so dinner on Friday night and breakfast Sat/Sun were cold. The tuna starter wasn't particularly fresh. Staff were helpful throughout; but areas seemed to lack customer focus - stood for several minutes at the Spa reception whilst 3 staff continued their conversation and didn't even acknowledge us. The treatments (which were excellent) started several minutes late but annoyingly finished promptly.