My phone did not work. Someone came to check it twice and could not fix it. Said he would need to get the 'expert' to come and have a look, but no-one came. It was inconvenient, if I had any queries, I had to visit reception. After I told reception, they kindly offered me a complimentary breakfast. Also, the cupboard door handle housing the mini-fridge came off as the screws were loose. The bed and the pillows were very comfotable and I slept well.