Stephanie at the reception was terrific, she was so helpful in assisting us with our final estatement,

The friendliest staff! Nothing is too much, and they are just marvellous. Bed: good bed, linen etc as at Mercure - the room looks as though it may be halfway through refurb Bath: good strong rain shower, separate toilet in a v small room which was unusual Breakfast: good continental range

Great facility and great location.

Idéalement placé

Hotel in pieno centro, all’arrivo Johan ci ha accolto comunicandoci che ci era stato applicato un upgrade e ci ha assegnato la stanza (unica) Privilege! Ultimo piano con terrazza ad uso esclusivo pressoché a contatto con il Palazzo dei Papi. Esperienza positiva.

No

Located in the heart of the Palace of the Popes, near great dining by exploring side streets off the main thoroughfare, helpful staff. Good value for the money.

Great location and friendly staff

The location is great, next to the Palais des Papes. However I was expecting something a little more upscale based on brand, location and price.

A perfect hotel

Nice location right next to all the main attractions of Avignon which makes it super convenient.

Das Parkieren im entlegenen Parkhaus ist eine Zumutung. Die Parkgebühr ebenfalls. Wir werden jedermann, der mit dem Auto unterwegs ist, dringend davon abraten, im Mercure zu buchen. Das Haus ist sehr gut, das Personal super, aber das fehlende Restaurant ist ein weiterer Minuspunkt.

Perfect location, friendly staff

Location is perfect, need some upgrades specially carpet.

Great staff , friendly kind and welcoming. Very fast check in process. Great location

This hotel was in a marvelous location for the walking tours and self exploration of this lovely city. The front desk was distant and disconnected with us. We were told there was a waiting list to get laundry done making it impossible to get any done. The breakfast had all the usual things but none of it tasted quite right. Overall this property fails to deliver on what is expected at a 4 star hotel

Parking was a nightmare. Trying to find your way through the public parking and then walking to the hotel with baggage was difficult for this older woman.

Great room, Great Breakfast, Convenient location

Muy bien situado, buen desayuno, habitaciones de muy buenas a muy básicas

* please be aware there is no drop off outside the hotel unless you are in a taxi that is allowed to go into the pedestrian areas. The car park that is around the corner from the hotel is 1.90 and if your car is bigger the only car park is around 1.5 miles away. Then you have to take a taxi or shuttle bus. Bedrooms are ok, beds comfortable but pillows are very lumpy foam, hotel is very tired, hallway carpet stained, bedroom doors damaged. Just combined shampoo and shower gel. The location is the best thing about the hotel.