Friendly staff, lovely food and perfectly located. I cannot recommend this hotel highly enough.

Rooms good size and very clean. Spa pool facilities very good. Had lunch in the garden was nice food and the service great. Lovely gardens and view to racecourse out the back.

We had a wonderful stay, the staff were friendly and helpful. The swimming pool, sauna, steam room and hot tub very handy place to relax after a busy day sightseeing. Well placed buses in to city regular and reasonable, buy a family day pass cheaper than two returns.

The spa very tired and jacuzzi not working

Nice pool, steamroom and gym. Rooms clean and airy. Good selection and choice for breakfast.

Friendly staff, good location and amenities. Room was very clean.

Lovely hotel, just a short walk to the city centre. Steam room and sauna were a nice extra- didn’t use the pool

Leisure centre fab - nice walk into the centre too

The room we had was dated but clean apart from some mould around the windows. There was a bit of a funny smell but it wasn’t overbearing. The pool was good and open late which was ideal. The steam room wasn’t working when we stayed but the sauna was nice and clean! The hotel was otherwise modern and and there was a nice bar/resturant. We didn’t eat in the hotel so can’t comment. The hotel location was perfect if you want to go into York (the shambles etc) it was a five min drive and the parking was easy to find albeit pricey! There was bus stops near the hotel if you’re good with public transport or you could easily get an uber if needed! Overall good stay.

This hotel is amazing. We’ve been coming here as a family of 4 for over 7 years and every time it’s great. We’ve especially come for the pool and breakfast which are both excellent. I’d like to highlight the exemplary breakfast staff who do their upmost to make sure it’s special. Special hot chocolate? No problem. Special hot muffins? No problem. We use the family sized rooms and they’re great for a family of 4 with 2 big kids.

Amazing staff lovely room perfect

Clean room. Short drive to nearby shops. Pool facilities were good. Good breakfast.

Excellent

Great staff Sandra got us an upgrade to a garden view room. We had a small issue with curtains but Jess at reception also was amazing and sorted the issue.

Pool was great and the staff were very helpful. Breakfast was also lovely. However, avoid room 217 at all costs! The noise from the external generator was all we could hear all night and got no sleep.

Jacuzzi was out of service but there was no mention of this by the staff or any signage, shower gel in bathroom was empty, bin in room hadn't been emptied, pillows were very uncomfortable but other than that our overall stay was ok, especially for the price we paid for the room.

No. The pool was FULL of screaming children! The jacuzzi was broken!! Breakfast was pick over and put away early. Housekeeping was screaming and yelling, slamming doors, and vacuuming around 715am. Absolutely horrible service. When we brought it up, we were gaslit!!!

close to center, facility was good for family visit

Good location, Nice hotel, great breakfast, disappointing that they charge for parking

We stayed in a lovely, spacious room, overlooking York racecourse, with a balcony. There was both a bath and a separate shower, the bed was huge and very comfortable. It’s about a 30/35 minute walk into the centre of York along the main road or you can walk across the race course down a couple of street to join the river, that took about 45 mins but well worth it. The pool facilities were lovely, having a wet and dry steam room too. Breakfast was great too, a good choice fruits/cereals/juices and help yourself cooked breakfast items. Me and my partner found all the staff helpful and professional. We would not hesitate to stay here again.