Given some negative reviews I was expecting a poor quality place. But it was truly excellent for the price! Friendly and helpful staff, comfy king bed, clean and well stocked kitchenette, cheap laundry machines! Good pool and hot tub! Attached to Denny's for easy breakfast. Room for improvement: uncomfortable sofa bed, some mold in shower grout. There was a fire alarm and evacuation at 3am that was problematic because staff turned OFF the alarm before everyone evacuated, which was confusing and not safe! But I will definitely stay again, and look at Sandman hotels elsewhere.

It would have been great but a homeless person started a cooking fire in one of the parking stalls right by the sur intake. The fire alarm went off at 3:30 am. The bizarrely the staff turned it off after a few moments because it was amazing. We had to stand in the parking lot for an hour. There was no offer or anything to apologize not even a free breakfast.

Location is good, there is bus stop in front of hotel.

The hotel was nice and there was one room staff that was amazing with helping out when the front staff said “upgrade” but our family lost a bed.

Rooms were great and quite clean . However the pool area was disgusting the hot tub was filled with yellow water and smelled like urine . The front desk advised it was only cleaned when people complained . Hence we didn’t use either the pool or the hot tub . The decks were also filthy and any furniture was rusted and old . We were also awoken at 3 am by a false fire alarm and had to evacuate the entire hotel . Safety first but there was an absolutely no communication in regards to this.

I am very concerned that I paid much more using Expedia rather than calling this Canadian hotel directly! I don’t understand the value of Expedia when you end up paying a jacked up price using this platform? I did not get price that reflected the lower value of the Canadian dollar relative to the U.S. dollar! My advice contact the Canadian hotel directly and use a credit card. You will come out ahead.

I loved the pool and workout area and my room was clean and the Denny’s was great.

Clean room, friendly staff.

On duty srilankan guy was extremely rude and unprofessional.

I would stay here. Again

Property was poorly cared (though inside was better) for and partnering restaurants were nasty. Pumping in bathroom was faulty (toilet spontaneously gurgled throughout the visit). Coffee maker was broken. We stayed with a pet, and they didn't tell us the expected the dog to be kenneled until we got there.

Room was clean and comfy. They upgraded our stay which I really appreciate.

All great

This hotel was in a great location to visit Victoria. We walked or took an uber everywhere we wanted to go downtown. Good central location to drive to the gardens. Having a restaurant on site was great.

I am fine with not having rooms serviced everyday but the second day did put a service sign.. they replaced the towels but took paper cups n did not replace..

Friendly staff

Clean room and helpful staff.

Cleaner room and friendly staff

Studio confortable. Aucun service de chambre pendant le séjour. On doit s'adresser au lobby pour ce qui doit être renouvelé. Aucune serviette disponible pour la piscine au moins à une occasion et peu de serviettes à 2 occasions

Room was spacious and very clean