Todo muy bien, es un lugar muy bello

The staff and service is exceptional, from a cold towelette and welcome drink on arrival to setting a small bonfire in front of our evening dining table for ambience. This was our second stay. The converted old hacienda is a delight. It is small and tranquil, located in a rather remote area in a small pueblo which is safe but doesn't have any activities. There are all two pools, a garden with a demonstration of Mayan indigenous medicinals and herbs (if you are lucky to be there at the right time), a spa (which I haven't used), a wonderful restaurant (dining on the veranda), and a library with books and games located in the 1909 administration building of the hacienda (which looks like a church). Exceptionally clean and staff is so attentive that the bottled water we had consumed upon arrival at 4pm was replaced by 6 pm while we were strolling the grounds. Rooms are comfortable and serene, but not lavishly appointed or modern, keeping with the atmosphere of the hacienda. Mattresses and pillows are very comfortable and with crisp, high-end sheets. Rooms have good A/C. We had a hiccup with our hot water and the management quickly attended to it. Can't wait to return to this special place.

This Hacienda was recommended by a good friend of mine in Merida. I stayed for 8 nights in the Casa Maya, right at the beginning of the Botanical Garden, close to the pool and the main building. It was fabulous—clean, lovely toiletries, a very power shower, and the most luxurious bed! I was welcomed to the Hacienda family immediately upon arrival by Lilia. Lilia, Maria, and Kimberly were always around at the main building for anything I needed—and I was always greeted with warm smiles by all. I am a vegetarian, and I have to say, the food was outstanding at the restaurant—fresh, local fruit, vegetables, and herbs from their garden. Daniel, Alexis, Mariano, and Fidel always made sure I had everything I needed for daily breakfasts and dinners and while at the pool as well. I had one spa treatment during my stay that was wonderful—a cranial massage from Guadalupe. The Hacienda also offers an array of tours (I did 3 that were free but made sure a tip was given). Hector did a great job taking me around the Hacienda and providing me with its history. Henry took me through the botanical garden and was fantastic at explaining the uses of the medicinal plants. He also took me to see Pedro, keeper of the melipona bees—they are so incredible! And the bird watching with Jose was outstanding!!! The rest of the staff—Anna, Irma, Manuel, Caesar—it was a true privilege to have received all the genuine caring from everyone there. What a wonderful experience I will never forget.

The staff, the grounds, the restaurant - everything was top tier. Would highly recommend!

Hacienda Santa Rosa de Lima is pure magic. Time stood still. A perfectly relaxed and old time elegant property. And it’s off the beaten path, situated a couple of hours from Merida and an hour or so from Uxmal. Staff is friendly, laid back and hospitable. Couldn’t have loved the vibe more. Perfect.

Nos trataron de dar un cuarto de nivel inferior al que pagué. Fuera de eso muy bien todo

It’s a lovely property. Our room was large with attractive furnishings, and it had a huge outdoor area. The staff were very friendly and helpful. We had three delicious meals served in very lovely spaces. The pools looked great but it wasn’t hot enough to swim. It is a very quiet, restful environment.

Es un gran lugar para pasar unos días de tranquilidad y ser consentido por el personal que es de primera. Habitaciones muy confortables y espaciosas. Las instalaciones en general son de primera clase. El restaurante es magnífico y precios accesibles. Lo recomiendo sin lugar a dudas.

Todo lo que tiene que ver con el establecimiento fue excelente, especialmente el trato del personal, siempre amable y atento. Lo que no estuvo nada bien fue la comunicación entre Expedia y el hotel con respecto a los servicios contratados.

Hermoso lugar!!!! La Hacienda preciosa, bien cuidada, rodeada de naturaleza hermosa, el personal súper amable y atento, la comida rica. Un lugar exclusivo y divino. Si no encuentran reservación en agencia llamen directamente, porque a nosotros no nos aparecía lugar y al llega allá estaba vacía.

Los platillos interesantes , pero los ingredientes parecían viejos (ej camarones)

Bellísima Hacienda . La atención es espectacular, limpieza inmejorable . La habitación de 5 estrellas . La comida Gourmet. Todo lo que pides y necesitas te lo brindan . Excelente atención de todo el personal

Un lugar paradisiaco, toda la comida excelente sabor y calidad, el personal de lo más amable y agradable, instalaciones de primera! Más consentidos no se puede, gracias.

Excelente estancia , servicio de primera . Todo limpio (impecable). La atención del personal inmejorable

Muy agradable

A tropical oasis among dry forests.

Beautiful Hacienda, kind people, very peaceful. Expedia did not mess up our reservation

Una experiencia inigualable para disfrutar de la tranquilidad del lugar

Tolle Hacienda mit sehr aufmerksamen und zuvorkommenden Personal.

Excelente estancia, totalmente recomendable, el personal muy amable y atentos a cualquier solicitud, la comida deliciosa, las habitaciones hermosas y amplias.