We arrived the early hours of August 8,because of train delay. Tired ,hungry and not in the best mood of course. However, the young lady and gentleman ,who greeted us at the Reception ,with their kindness and professionalism and a real willingness to help us and accommodate our needs, made us feel very special and grateful ! We remember our staying in the hotel for their hospitality and warmth. You se - we forgot their names, but their smile and help will remain in our hearts for ever! Thank you!