I have stayed at the Yorkshire Hotel 4 times and always enjoyed it.This time it was ruined by the young boy on reception called joe.we checked in on Wednesday,great.Room was clean and tidy.Had a superb meal in the restaurant,then went to bed.The following morning we got up to cold showers.i rang down but phone just rang so I went down to the reception(phone still ringing) to find Joe playing on his phone instead of answering my call.i explained the situation and he said" there wasn't much he could do but would send the maid up.The maid was very nice and said sorry.we had cold showers then breakfast when leaving ,Joe said there not he could do(still no sorry) and scribbled down a e mail address then as I pulled away charged me for parking. Ruined are day.