From friendly reception staff to the bar and breakfast staff it was a great stay overall. Large hotel rooms with sofa bed, tea and coffee facilities with the bonus of water coolers and fresh milk on every floor for your stay really nice touch. Breakfast was as good with a full buffet selection and a few special items to order a la carte style. Beautiful hotel would recommend and stay again when in the area. Thank you all.

A bit of a disappointment. We have stayed here many times before and were looking forward to our stay which we had booked with our club card vouchers. To use the vouchers we had to book through a third party site. On arrival we were made to feel like second class citizens by a receptionist who told us we would have to pay extra for the car park and the spa if we wanted to use it. We were told the car park would be refunded if we spent over £20 pp in the restaurant. This was a massive faff in the morning as we hadn’t taken a receipt so were sent back to the restaurant to look it up! We then found there were no robes or extra towels for use in the spa. The lovely staff at the spa apologised and said we should have but they were often missed by housekeeping. They said they didn’t have spares there and to ask at reception. The receptionist initially told us we couldn’t have them as we had booked through a third party (again!) and grudgingly got some when I said the spa had told us we should have had them, The spa was very busy and there weren’t any spare loungers or chairs but the was a separate room with daybeds in. We ate in the restaurant in the evening which was overpriced (£10 for 3 prawns which had been victims of shrinkflation! & £30 for a steak without any chips or sides and an extra £4,50 per sauce!) we also had 2 drinks - a glass of wine and a beer and the bill came to £117.. The breakfast in the morning was very good and they catered well for different tastes.

This was our second visit for our 29th Wedding Anniversary as the first time was fantastic from start to finish so we thought we would return. We booked a room with breakfast only to be told we hadn’t booked breakfast. Last time we were not charged to use the swimming pool and this time the receptionist charged us. When I told the receptionist we had booked breakfast she instantly dismissed it and said it wasn’t on her system. When we went to our room I searched and luckily had a booking receipt to show we had breakfast included. We then had to go back down to reception and asked for a refund as she charged us. The worst part of our 2 night stay was the room was not cleaned and didn’t have clean towels so apparently if you want your room cleaned you have to scan a QR code to let house keeping know you would like your room cleaned. It would have been nice to have been told this as we had to go back to reception to ask for some clean towels. It’s such a shame as our first stay was lovely and we honestly thought it would be just as lovely for our wedding anniversary.

Not the Spa NA. Dining room very very noisy Breakfast excellent.

Awful experience with the manager , very rude! Offered a refund for the early check in but not for the one nights stay I didn’t stay for, due to several issues

From the moment you arrive staff are friendly and polite rooms are clean. I cannot say a bad word about this Hotel it was just amazing from start to finish

Room fine ,bar fine did not use amenities

Great hotel, would stay again

An enjoyable one night stay at a hotel where the positive features far outweigh any minor niggles. Attentive and pleasant staff, excellent food, well presented and served in a timely manner. Rooms just bordering on the need for some love and attention, although White Stuff toiletries do a good job in diverting attention from the nasty stain on one of the seats. Decent enough spa facilities, although it would be helpful if the price to swim were included in the booking price.

The tv didnt have much but the room itself was lovely

Quick overnight stay. Lovely hotel with spacious rooms. Good breakfast with plenty of options.

Courteous and helpful staff, clean room and spa, excellent facilities. great service in the dining room and room service. Thoroughly enjoyed my weekend's stay - wish I'd booked for longer!

After paying a or for a room, then having to pay £12 to park and an additional £15 to use the gym I thought was excessive. Then the bed in the room was covered in long black hair so ended up moving rooms. Dealt with well, and was given a much nicer room, but then did question the cleanliness

Very clean hotel & excellent staff. Also good breakfast. Only negative point, thermostat in room 402 did not turn off the blower heating completely so room was too hot overnight

Room nice but cold and couldn’t work heating easily . Staff polite and Michael in the restaurant was fabulous. Fresh milk for brews nice touch

Staff were friendly and helpful, on arrival the bathroom hadn’t been cleaned properly there were still hairs on the bathroom floor, the shower didn’t have much pressure. The gym was good with decent facilities but the sauna and steam room were really busy right up until the closed. The changing rooms were really dirty, floors soaking wet with wet wipes laying around. It was an ok stay but didn’t feel like it was value for money because of the negatives mentioned above

Amazing hotel, adequate spa. Whilst the pool is slightly warmed it quickly turns cold and it is missing a jacuzzi badly. Service in the hotel is second to none, every meal was lush and breakfast especially good. All the staff were courteous and prompt with any request. Would definitely stay again in a heartbeat, just leave the trunks at home.

Nice hotel. Modern room with a decent bed. Good breakfast. Friendly staff. Disappointed to find that when you book through Expedia you have to pay extra at the hotel to use the pool and spa (£30 I think it was). I think you also pay extra for parking although the hotel waived that for us. So that why I downgraded to 3 stars (Expedia needs to make it clearer when you book).

Room was nice, bathroom at bit tired. Breakfast could of been better.

The staff