Clean room, amazing staff

The staff couldn’t have been friendlier! Beautiful pool. Loved the gardens….great location. Had a great dinner at the restaurant. Great place next door for acai bowls in the morning. Sorry that the El Nido pool bar was not open. Would definitely stay there again!

Great hotel, lots to do around.

Todo estuvo muy bien, el personal muy amables. Muy bonita propiedad la recomiendo

Love!

Beautiful place

Pleasant staff in day.

Property is beautiful, it has a hot jacuzzi, a regular size pool and a smaller pool for children. There is a bar next to the pool that serves simple drinks like a rum and coke. There is also a Thai restaurant that I did not have dinner in but I did see many people sit and they seemed to be enjoying the food. The lighting on the property at night is excellent and makes a person feel safe. The rooms have clean towels, toiletries, only thing I missed was a lotion as part of the toiletries. It was quiet (no people making noise) at night during the hours I slept. The staff is kind and friendly. There is a gentleman that has been working on the property with his wife and they are very accommodating. Also, Gabriela who works the reception desk and I thought naught be a manager was also very friendly and informative. My room came with a bottle of wine which she allowed me to choose from the wines she had available. The hotel is about a 8 min car ride to town where there are many restaurants, bars, a bakery, cafe, pharmacy, gas stations, and large supermarket.

They only have staff on site for check in until 5:00 p.m. We contacted them that we would arrive after 5:00 p.m. and were provided with instructions on where to find our key to access our room. That went great. The issue came up when our room had no hot water! We were forced to contact the emergency number. Someone did come out, but he could not fix the issue. He said the regular maintenance person would be in at 6:00 and they should have it fixed. No such luck. Management blamed the issue on recent storms and solar panels used to heat the water. Everyone was very friendly, but in the end, no hot water was not great. There also was nothing offered to compensate us for having to deal with the issue. Unless you like cold showers, I would choose to stay somewhere else with reliable hot water.

Clean room, easy check in.

The room was spotless and the staff was very friendly!

Hidden Gem!

Excellent.

Clean toom, friendly staff, restaurant on site.

Stuff was fabulous, room were decent, overall we had a good time. Recommend

The room balcony was filled with peace and I got the chance to sit and meditate just love it

Estuve el fin de semana con mi pareja y aunque la pasamos bien no es un lugar que volveriamos. La ubicación no fue nuestra favorita ya que debes moverte en carro para todos lados. No hay donde comer cerca y el restaurante abre a las 5pm. La recepción es en el ultimo piso al lado de la piscina (la ubicación me parece rara). Se escuchaba demasiado ruido de los pasillos y cuartos cercanos y nivel superior lo qué no nos permitió descansar cómo esperábamos. La propiedad es bonita y el restaurante de comida thai muy bueno. Habitación aunque fue la sencilla tenia buen tamaño al igual la piscina.

Limpio y el personal muy amable

Lovely setting. Cheerful staff

Room was cleaned everyday. Staff was super friendly & helpful . We had a large Terrace, which was nice. No coffeemaker in room but they have free coffee available by gift shop (near pool).super short drive to beach