I’ve stayed here several times over the past 15 years or so (I used to drive up from Boston during foliage season) and the last time I stayed was pre-pandemic (2019). It’s been awhile and obviously the property has changed. I was very disappointed w/ our first morning of room service where our drink orders were cancelled as if drinks weren’t available, but truthfully their POS system was down & they should’ve just been honest about that. I paid in the room with my card & they charged the room anyway. And the final straw was the cleaning team not taking the breakfast tray or take out bags the next day-leaving rotting food in our otherwise fully serviced room.
That’s just odd and disgusting. When I called down to let them know that I placed the tray of breakfast & take out bags at our door to be picked up, they claimed they would send someone up to gather it. An entire day goes by and NOTHING WAS TAKEN. By evening, our neighbors put their McDonald’s bags out for pick up. Still, nothing over night. I call AGIAN and they claimed it will be picked up and was not for several hours! How gross! Did they expect guests to find a dumpster to place their own trash??? I’m an avid traveler (have been to 40+ countries in my 46 years on this planet) & grew up as such. I’ve never had this issue.
On a better note, the terrace bartender was friendly, personable & welcoming. Thanks Carlito! The bartenders that relieved him and the server team were “meh” at best & inattentive at worst.
