Staff are lovely and pleasant, unfortunately the rest of the hotel starts to let it down. I can imagine a few years ago it was a 4 star hotel but now I think it would be a 3. I’ve stayed in a lot of hotels and unfortunately there were a few flaws.
AC was leaking in our room with the ceiling drooping, there were hairs and interesting stains on the bed, damp in the room, very dark, general areas of poor upkeep and exposed electrics!